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Housing & Property

Deliver a Cost Efficient Service that Gets Jobs Completed First Time

An integrated field service management solution that includes job management, mobile and scheduling capabilities. By increasing visibility of service delivery and empowering staff to complete jobs effectively, first time, organisations deliver a higher quality service, while reducing operational cost.


Providing solutions to over 140 property organisations

Totalmobile is empowering the largest Housing Associations in the UK to transform how they deliver services. Offering a comprehensive range of capabilities, providers can streamline the entire field service delivery process and experience improvements in the visibility of work, actions taken at the point of service delivery, and in the harnessing of accurate and easily accessible data. Ultimately this has resulted in property focused organisations enhancing the productivity of their workforce and ensuring compliance, all while delivering a high-quality service that provides an excellent customer experience.

Through working with Totalmobile, housing providers are:

  • Mitigating against the risk of disrepair claims
  • Providing more efficient and timely repairs and maintenance services
  • Enhancing the visibility and management of contractors
  • Creating more sustainable processes for field workers and end users
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Our Platform

Features & Benefits

Job Management

Job Management Software providing organisations with full visibility of their field staff, enabling effective communication processes, reducing administration and travel time and streamlines how work is assigned, tracked, resolved and reported.

Remote Assistance

Video based diagnostic solution that enhances the standard of remote support services delivered to your customers, while reducing the number of unnecessary site visits.

Sub-Contractor Management

Users are provided with a solution that enables them to have tight control over all areas relating to the efficient delivery of service.

Stock / Asset Management

Organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.

Mobile Working

Mobile workforce management solution that empowers the mobile workforce with the ability to capture intelligent data and access the information they need at the point of service.

Folio Access

Provide staff with the ability to access all relevant job related information, providing them with the background details they require to deliver a great service.

Workflow Management

Guide staff through a series of pre approved workflows and status updates to ensure services are delivered in a compliant and consistent manner.

Data Capture

Record all relevant job information, including photos and client signatures, via a mobile device at the point of service delivery.


Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.

Historic Operations Analysis

Assess a comprehensive range of reports that provide an overview of past operational and employee performance.

Real-time Operational Analysis

Managers are provided with a live view of all aspects of ongoing service delivery with potential risks clearly identified.

Virtual Coach

Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.

Lone Worker Protection

Alert and location-based technologies that enables organisations to ensure the safety employees and rapidly react to risks in the field.


Receive a range of different alerts from who can then be connected with a response centre to escalate the situation as necessary.

Managed Service

A fully managed service that offers a low cost of ownership and presents all key lone worker safety data via real time reports.

Worker Down Alert

Easily view the location of all field workers so they can be located in an emergency situation.


Workforce scheduling technologies that ensures the efficient allocation of resource to achieve complex scheduling goals, based on time, location, availability and service levels.

Automated Advance Scheduling

Take advantage of advanced scheduling algorithms that dynamically create the most effective schedule based on an individual organisation’s scheduling objectives.

Dynamic Dispatch

Assign work to staff one job at a time, based on skills location and work requirements, after they have completed their most recent visit.

Manual Advance Scheduling

Empower planners to view all required visits and efficiently schedule planned work to available resources.


Flexible, comprehensive solution that enables organisations to deal with complex rostering challenges and ensure the right people, with the right skills are available at the right time.

Rostering software hero

Automated Roster Allocation

Creates efficient rosters that meet all KPIs and compliance standards, based on staff availability and service demand.

Staff Self Service Portal

Provides visibility of rosters and assigned shifts, while enabling staff to highlight availability and record absences.

3rd Party Brokerage

Integrate with contingency staff suppliers to efficiently fill any rostering gaps.

TM Presentation

Building Safety: Underpinning Delivery with Effective Digital Strategy

Join Liz Oliver, Safer Homes Director of Hyde Housing, for an exclusive building safety presentation with David Webb, Managing Director of Totalmobile Property & Facilities Management.

Watch Now

Sector Specific Use Cases

Voids Management

For many Housing organisations there are an average of five properties a week that become vacant and are handed to the Repairs Team to inspect for any maintenance works required before they are re-let.
With the use of technology, housing departments can better manage and reduce end-to-end voids times.

Responsive Repairs

Job management software acts as a central platform to manage and streamline all aspects
of your mobile workforce, office staff and key organisational processes. It allows you to manage everything from visibility of workers, to scheduling jobs, right through to material management and invoicing.

Predicative Maintenance

Additionally, real time reporting enables organisations to work towards and achieve operational KPI’s and business goals, identify trends and plan for the future. By analysing past and current performance, organisations can predict how to handle similar situations in the future, making proactive decisions rather than reacting as the day unfolds.


In our latest blog, we take a look at disrepair in social housing and how introducing IoT technology can help ensure the safety and wellbeing of tenants while enabling housing associations to remain compliant.

Complete end to end Housing Solution

A single consolidated platform solution for housing associations which is fully configured to their needs
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Ready to transform your field service management?

Click here to speak with our field service experts today. We have delivered transformational field service projects across the Housing & Property sector, and our team will explore solutions tailored to your business requirements.