Sectors

Housing & Property

Deliver a Cost Efficient Service that Gets Jobs Completed First Time

An integrated solution that includes job management, mobile and scheduling capabilities. By increasing visibility of service delivery and empowering staff to complete jobs effectively, first time, organisations deliver a higher quality service, while reducing operational cost.

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OUR WORK IN THE HOUSING & PROPETY SECTOR

Providing solutions to over 125 property organisations

Totalmobile is empowering the largest Housing Associations in the UK to transform how they deliver services. Offering a comprehensive range of capabilities, providers can streamline the entire field service delivery process and experience improvements in the visibility of work, actions taken at the point of service delivery, and in the harnessing of accurate and easily accessible data. Ultimately this has resulted in property focused organisations enhancing the productivity of their workforce and ensuring compliance, all while delivering a high-quality service that provides an excellent customer experience.

Through working with Totalmobile, housing providers are:

  • Mitigating against the risk of disrepair claims
  • Providing more efficient and timely repairs and maintenance services
  • Enhancing the visibility and management of contractors
  • Creating more sustainable processes for field workers and end users
Explore Features
Our Platform

Features & Benefits

Lone Worker Protection

Alert and location-based technologies that enables organisations to ensure the safety employees and rapidly react to risks in the field.

Alerts

Receive a range of different alerts from who can then be connected with a response centre to escalate the situation as necessary.

Managed Service

A fully managed service that offers a low cost of ownership and presents all key lone worker safety data via real time reports.

Worker Down Alert

Easily view the location of all field workers so they can be located in an emergency situation.

Mobile Working

Mobile workforce management solution that empowers the mobile workforce with the ability to capture intelligent data and access the information they need at the point of service.

Folio Access

Provide staff with the ability to access all relevant job related information, providing them with the background details they require to deliver a great service.

Workflow Management

Guide staff through a series of pre approved workflows and status updates to ensure services are delivered in a compliant and consistent manner.

Data Capture

Record all relevant job information, including photos and client signatures, via a mobile device at the point of service delivery.

Work Order Management

Order Management Software providing organisations with full visibility of their field staff, enabling effective communication processes, reducing administration and travel time and streamlines how work is assigned, tracked, resolved and reported.

Remote Assistance

Video based diagnostic solution that enhances the standard of remote support services delivered to your customers, while reducing the number of unnecessary site visits.

Sub-Contractor Management

Users are provided with a solution that enables them to have tight control over all areas relating to the efficient delivery of service.

Stock / Asset Management

Organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.

Scheduling

Workforce scheduling technologies that ensures the efficient allocation of resource to achieve complex scheduling goals, based on time, location, availability and service levels.

Automated Advance Scheduling

Take advantage of advanced scheduling algorithms that dynamically create the most effective schedule based on an individual organisation’s scheduling objectives.

Dynamic Dispatch

Assign work to staff one job at a time, based on skills location and work requirements, after they have completed their most recent visit.

Manual Advance Scheduling

Empower planners to view all required visits and efficiently schedule planned work to available resources.

Rostering

Flexible, comprehensive solution that enables organisations to deal with complex rostering challenges and ensure the right people, with the right skills are available at the right time.

Automated Roster Allocation

Creates efficient rosters that meet all KPIs and compliance standards, based on staff availability and service demand.

Staff Self Service Portal

Provides visibility of rosters and assigned shifts, while enabling staff to highlight availability and record absences.

3rd Party Brokerage

Integrate with contingency staff suppliers to efficiently fill any rostering gaps.

Analytics

Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.

Historic Operations Analysis

Assess a comprehensive range of reports that provide an overview of past operational and employee performance.

Real-time Operational Analysis

Managers are provided with a live view of all aspects of ongoing service delivery with potential risks clearly identified.

Virtual Coach

Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.

REAL WORLD APPLICATION

Sector Specific Use Cases

Voids Management

For many Housing organisations there are an average of five properties a week that become vacant and are handed to the Repairs Team to inspect for any maintenance works required before they are re-let.
With the use of technology, housing departments can better manage and reduce end-to-end voids times.

Responsive Repairs

Job management software acts as a central platform to manage and streamline all aspects
of your mobile workforce, office staff and key organisational processes. It allows you to manage everything from visibility of workers, to scheduling jobs, right through to material management and invoicing.

Predicative Maintenance

Additionally, real time reporting enables organisations to work towards and achieve operational KPI’s and business goals, identify trends and plan for the future. By analysing past and current performance, organisations can predict how to handle similar situations in the future, making proactive decisions rather than reacting as the day unfolds.

Disrepairs

In our latest blog, we take a look at disrepair in social housing and how introducing IoT technology can help ensure the safety and wellbeing of tenants while enabling housing associations to remain compliant.
Multi Product Functionality for your Sector

Available Packages

GET STARTED

Bronze

All basic requirements to easily digitise your mobile workforce.

THE NEW LEVEL

Silver

Enhance your solution & improve productivity with insightful performance analytics.

THE FULL WORKS

Gold

Lead the industry with a fully comprehensive solution, incorporating full digitisation & predictive analytics.

 

Bronze


Get started with Digital


All basic requirements to digitise your mobile workforce

Silver


Go to the next level


Enhance your solution & improve productivity with performance analytics

Gold


The FULL Works


Lead the industry with a fully comprehensive solution, incorporating full digitisation & predictive analytics

Mobile Worker

Workforce Data Capture
Visit / Workflow Management
Folio Access
Customisable Forms

Scheduling

Manual Advance Scheduling
Automated Advance Scheduling
Dynamic Dispatch

Order Management

Self Contained WOM
Materials Management
Stock / Asset Management
Project / Complex Use Case Management
Calculated Invoices
Remote Assistance
Customisable Solutions
Supply Chain Integration
Sub-contractor Management

Lone Worker Protection

Software Alert
GPS Tracking
Worker Down Alert
Hardware SOS
Managed Service
Beacon Geofencing

Analytics

Historic Ops Analytics
Real-time Ops Analytics
Executive Dashboard
Worker Perf. Analytics
Virtual Coach
Support Chat Icon

Need help selecting a package?

Click here to get in touch with our team of field service specialists. We can help find a pricing option for you that best suits the requirements of your business.