What is Mobile Workforce Management?
Mobile Workforce Management is the management of field-based staff who work outside of the office environment delivering, repairing or maintaining a service. It is an approach, underpinned by technology, that helps organisations build a better, more effective working day for field-based teams or staff on the go.
A mobile workforce management solution is a type of software product usually available in an app format, that empowers the mobile workforce with the ability to capture intelligent data and access the information they need to deliver services efficiently, first time. Office based managers are able to maintain complete visibility over their mobile workforce through real time updates which are fed back from the app to sync to back office systems and live, interactive dashboards.
What value does Mobile Workforce Management provide for your organisation?
Mobile workforce management ensures organisations can keep track of field-based teams, whilst streamlining processes and ensuring access to real time information, is available anytime, anywhere. Additionally, organisations can ensure standards and regulations are adhered to with field staff having access to mobile forms and workflows to ensure all necessary data and photographic evidence is captured and stored securely. With an increase in jobs completed first time, organisations can benefit from increased productivity within their mobile workforce and achieve improved customer satisfaction.
MOBILE WORKFORCE MANAGEMENT PROVIDES ORGANISATIONS WITH THE ABILITY TO:
This approach leads to positive outcomes for the organisation, field-based staff and the customer themselves:
By giving your staff the freedom to complete work at the point of service delivery or on the move, you are increasing productivity within your organisation. Additionally, managers have access to real time information, enhancing visibility across their field workforce and providing the ability to respond to issues immediately if required.
Mobile workers are equipped with everything they need at the point of service, providing them with an intuitive and familiar user experience that covers everything they possibly require via a mobile device to make their lives easier. Leading mobile workforce management solutions enable field staff to work seamlessly regardless of signal, allowing staff to concentrate on what they do best – their job.
By providing field staff with access to all the relevant information they require for a visit via an easy to use solution, more time is spent providing service users with the highest quality of service. Your mobile workers can meet the demands of your customers and on a first-time basis, increasing the quality of service delivery and customer service.