A single solution that enables Government Associations to deliver transformational benefits across their diverse range of public services, helping lower costs while improving service quality.
Totalmobile enables Government organisations to deploy one field service management solution across multiple departments to improve the quality and efficiency of public services. With innovations that will enhance the planning, delivery and analysis of a diverse range of services, Government authorities can deliver a more joint-up service that shares information across all relevant parties, maximises the workforce’s capacity and enhances the understanding and delivery of work. This result in authorities providing more cost-effective, safe and sustainable services that exceed all citizen expectations.
Empower your mobile workforce to capture intelligent data and access the information needed to deliver services efficiently the first time.
Record all relevant job information, photos & signatures via a mobile device at the point of service delivery.
With workflows and processes integrated into the solution, you can be sure that required tasks are completed, information is captured, and services are delivered as they should be.
All information can be captured through easy-to-use forms, removing paperwork and the need to rekey data into IT systems while also improving data accuracy.
Work Order Management
A works order management solution that provides users with the visibility and ability to control complex tasks, enabling the streamlined delivery of work.
Closely monitor operational costs, enabling you to manage assets, better control contractors, invoice quicker and maximise the efficiency of service delivery.
By better managing items of work, eliminating admin and removing non-productive time, your staff provide a more proactive service.
Live insights that provide vital performance data enable management to ensure that all compliance standards are met, providing a basis for continuous improvement.
A highly configurable electronic rostering solution has been developed to support organisations with complex scheduling needs and help them maximise the value of their available workforce.
A streamlined process improves the management of in-house staff and reduces the dependency on overtime and agency staff.
Ensure the right skills are available to undertake the required work, driving improvements in delivering a high-quality, compliant service.
With a standardised and efficient planning process, organisations can effectively assign staff to specific shifts and identify potential risks and discrepancies.
Ensure the efficient allocation of resources, enabling your organisation to achieve complex scheduling goals while taking time, location, availability and service levels into consideration.
With the efficient scheduling of required work to the available workforce, staff spend more time delivering services daily.
By scheduling the right person to work on the right job at the right time, you guarantee that your organisation meets all required SLAs and KPIs.
Detect threats to the existing schedule and react as appropriate, producing an updated schedule that navigates issues and maximises your workforce’s effectiveness.
Alert and location-based technologies that rapidly react to risks in the field, ensuring the safety of employees at all times.
Keep track of where your lone workers are located using specialist location features included in the software. This visibility ensures enhanced safeguarding and protection of your remote workforce with the ability to locate their whereabouts accurately.
With instant access to mobile devices to alert any escalations or keep in regular contact with colleagues, lone workers benefit from improved communication processes that enhance their ability to carry out their jobs safely.
Authorities can ensure they are legally complying with safety regulations to protect the health and well-being of their employees. Additionally, information is recorded and updated in real time should it be required for auditing purposes or in the case of an incident.
Real World Application
See how Totalmobile’s solutions optimise all service delivery areas for Northumberland County Council – the UK’s largest unitary authority.
Click here to speak with our field service experts today. We have delivered transformational field service projects across the Government sector, and our team will explore solutions tailored to your business requirements.
