What is Field Service Management?
With technology now enabling organisations to deliver digital innovation strategies that transform how services are delivered, the term Field Service Management is becoming ever more prevalent. Organisations are turning towards new technologies to help them save on costs, increase the capacity of their workforce, assure compliance with standards and ultimately deliver a great service to their customers.
Ultimately it means organisations taking a holistic approach to improving the planning, delivery and analysis of how they are delivering field service to their customers.
Needless to say this approach leads to a positive outcome for the organisation, field based staff and the customer themselves:
What value does this provide organisations?
What Helps Deliver Great Field Service Management?
To transform how field services are delivered, organisations must look to drive enhancements in all areas that are related to the delivery of field based services. Below is an insight into the core areas that should be addressed.