FSI provides organisations with a holistic view of past operational performance. Through a suite of standard reports, users can easily access data that offers a historical overview of service delivery.
Standardised Report Packs for Sector Insights
FSI includes pre-configured, sector-specific report packs that aggregate data from across the Totalmobile Platform surfacing critical metrics like job completion rates, SLA, productivity, and customer satisfaction, allowing you to easily assess operational performance across different service areas.
Detailed Review Across Various Metrics
This information can then be reviewed across a range of elements, including geographical regions, team level, and individual field worker performance, enabling a comprehensive understanding of where standards have been met, performance trends, and areas needing improvement.