A comprehensive business analytics and operational intelligence solution that offers a real time view of service delivery. Providing a clear understanding of performance, from all angles, organisations gain an unprecedented understanding of operational performance as it unfolds, empowering them to make decisions based on facts and drive continuous improvement.
Proactively observe and optimise field service delivery as it happens, ensuring that every element of the plan is delivered on time and on budget.
Ensure that the basics are done brilliantly and uncover new ways to move service to the next level through compliance and SLA attainment driving long-term loyalty.
Identify trends (both good and bad) across operations and make changes that can have a big impact on employee performance, customer satisfaction and the bottom line.
Insight provides organisations with a holistic view of past operational performance. Via a suite of standard reports, users can easily access data that provides a historical overview of service delivery, enabling them to analyse where standards have been achieved and where improvement is required.
With the ability to customise reports to change focus, users can access information such as; jobs completed, job success rate, customer service score, productivity score and SLA compliance via easy to understand, role specific dashboards.
A key feature that helps ensure that quality services are being delivered, Insight provides genuine real time analytics that enables users to review everything that is happening in their business, as it happens. Via one comprehensive dashboard, users can view multiple performance metrics, while the solution highlights potential areas of risk that may need attention.
By taking snap shots throughout the course of the day, users are provided with the ability to replay the day as it occurs and view how service metrics develop over time.
Insight provides users with a comprehensive view of performance, enabling them to review every aspect of service delivery at detail. However, often executive and management require a simplified version that highlights the most important metrics.
The executive dashboards, provided by Insight, provides a quick and easy to read version of the solution that displays the most relevant data and highlights areas that require attention.
Insight enables users to review performance on multiple levels – including providing an overview of the performance of an individual worker, or team of workers. This is achieved by looking at a range of performance areas that encompass productivity, efficiency and compliance that can then be weighted to provide an accurate and relevant result.
The key metrics provide a shift score for each worker which can then be aggregated to view weekly or monthly performance. These scores can then be used to review individuals or teams and identify where support may be required.
Reviewing historical and real time data empowers organisations to make smarter, more timely decisions. However, often there are key pieces of information within the wealth of data captured, that are not always easy to uncover. Insight, analyses all historical information gathered by the solution to then provide a series of recommendations for users to consider.
Acting as an operational advisor, the solution clearly highlights trends, recurring poor performance and areas of potential risk, enabling organisations can get the most from the data available to them and achieve continuous improvement across all areas relating to service delivery.
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