What is Mobile Work Order Management Software?
Organisations with field-based workforces can find it difficult to schedule and manage both on demand and preventative tasks if using manual, paper-based work order systems. However, with the introduction of Mobile Work Order Management Software, businesses are able to improve delivery standards, reduce costs and increase productivity while empowering employees and assuring compliance.
Mobile Work Order Management Software automates work assignment and allows managers and supervisors to schedule, track, and manage service requests, appointments, downtime, assets and material management, as well as work completed in real time. It automates field workforces’ schedules, their activities, planned maintenance and preventative maintenance requests.
The work order is one of the most important elements of the field service management process as it informs field staff exactly what they need to do as part of the service request. Information is then fed back to the office including details on what was carried out as part of the job, who by and even how much the customer should be invoiced for. Mobile Work Order Management Software allows for effective management of field staff and the data allows organisations to identify areas of good performance as well as inefficiencies.
What value does Mobile Work Order Management Software provide for the organisation?
Mobile Work Order Management Software provides organisations with full visibility of their field staff, enabling effective communication processes, reducing administration and travel time and streamlines how work is assigned, tracked, resolved and reported. It connects office and field staff with each other and their customers, informing everyone with real time information.
MOBILE WORK ORDER MANAGEMENT SOFTWARE PROVIDES ORGANISATIONS WITH THE ABILITY TO:
Mobilise your workforce, streamline work order processes, and improve service delivery to increase productivity
Manage and automate generation of break-fix / preventative work such as repairs maintenance or better meet SLA’s ensuring compliance is adhered to
Schedule, track and monitor status of all work order information through a single, real time dashboard
Record time, labour, parts, expenses on work orders and miscellaneous costs
Equip field workers with mobile tools to have access to appointment information, schedules, and materials required
Reporting capability allows your organisation to capture insights to make data driven decisions, track maintenance, KPIs, goals and trends, as well as the ability to react when required
Scheduling capability allows you to automate jobs and plan ahead with an intuitive calendar view available by day, week and month, all visible to mobile staff
Organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.
Using this software automates processes and ensures that workflows are being followed with status updates, reminders and feedback forms. These processes provide clarity to front line staff and helps reduce errors or forgotten tasks, ensuring compliance while increasing productivity.
The field workforce can successfully deliver work orders effectively and efficiently with everything they need to complete the job at the point of service.
Providing a high level of customer engagement is vital for receiving feedback and ensuring a high standard of service. Mobile Work Order Management Software ensures fully configurable messaging is available via email, SMS or both options for confirmation, multiple reminders, enroute and completion. This clear communication helps to create a seamless consistent experience for the customer.