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Mobilise

Mobile Workforce Management

Mobile Workforce Management Solution

Designed around the needs of the mobile worker, Mobilise provides a mobile solution that empowers your field workforce to capture intelligent data and access the information needed to deliver services efficiently.

  • Real-time data access
  • Seamless access to critical information at the point of service.
  • Achieve service excellence from the very first interaction
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Increase Workforce Productivity

By removing the need for admin and manual data entry, staff spend more time delivering services.

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Deliver Great Services

With more time to focus on service delivery and access to all required job information, your staff are best equipped to deliver a leading service to your customers.

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Quality Data

Ensure staff comply with processes and capture all required information that can then be easily evidenced and reported upon.

Workforce Data Capture

Mobilise provides field staff with an easy to use solution that provides the ability to efficiently capture all required information associated to each job. While at the point of service users can use the solution to complete job related forms, take photographs, capture signatures and record any other details that are required to complete the task.

Real-Time System Updates

This information then automatically updates back office systems, enhancing data accuracy and removing the need to manually update records at a later stage.

Visit / Workflow Management

Guided Job Progression

All staff are provided with a clear overview of the work that has been assigned to them, including the background details of each visits such as location, date/time, service user details and the specific tasks that are required. Special instructions can also be added to each visit, so the users is fully aware of all aspects of the job before it begins.

Enhanced Service Quality

Each job is also supported with an approved workflow that the user updates as they progress through the job. This enhances visibility of the status of each job, while also ensuring that all required steps are completed and that services are being delivered to the high standards expected.

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“… With Totalmobile we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition.”

Bruce Ginnever, VP Operations, Stanley Security Europe

Folio Access

For more complex services, users often need to refer to additional information to either access additional contextual details, or guidance on appropriate actions that may be required. Mobilise provides users with access to all appropriate background information, that offers the support needed to ensure great service delivery.

COMPREHENSIVE INFORMATION ACCESS

Ensure access to all necessary background information and contextual details with Mobilise. This feature is crucial for understanding complex cases and taking informed actions, enabling superior service delivery first-time.

RESOURCE LIBRARY

Access a vast library of resources, including previous case records, regulatory overviews, photographs, and instructional documents. This diverse library supports users in every aspect of their job, providing them with the tools for effective service execution.

RELIABLE OFFLINE ACCESSIBILITY

Understanding connectivity challenges in remote areas, Mobilise ensures that all critical information is attached to the job and readily available offline. This feature guarantees uninterrupted access to essential resources, ensuring consistent service quality regardless of the user’s location.

Customised Forms

Goodbye to 20 pages forms, where half of the questions are not relevant to the job that is being undertaken… Mobilise provides organisations the ability to create and customise forms that can be accessed and completed on the device via a range of data entry methods, such as drop down menus, photographs, voice recordings or where required, free text.

Real-Time Updates

Providing a smarter way to complete forms, Mobilise offers a dynamic approach, where only the relevant questions are presented to the user to complete. This can be based on a number of things, such as the job type, status, or answers to previous questions. On whole, this enables users with a quicker, more efficient way to collect the information needed.

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