What is Connected Field Service IoT?
The Internet of Things (IoT) is the connectivity of an object with the internet. Today, the implementation of IoT is revolutionising the way the field service industry carries out its business.
Connected Field Service IoT connects the gap between field service management software and IoT devices to diagnose issues before they occur, capture real time device monitoring and make intelligent decisions.
Connected Field Service is a combination of cloud, IoT technology and field service management systems which use rules to control when alerts are issued or to set up work orders for field service teams to process. By connecting Field Service management platforms with IoT devices, mobile working, scheduling and asset management, your organisation can become proactive in your delivery of service.
What value does Connected Field Service IoT provide for your organisation?
IoT is transforming workforce management today by analysing information, enabling automated job allocation and driving efficiencies for organisations. Mobile technology and IoT Connected Field Service work well together, capturing real time data and enabling access to that information when it is needed most.
CONNECTED FIELD SERVICE IOT PROVIDES ORGANISATIONS WITH THE ABILITY TO:
Organisation’s have an increased visibility of issues before they occur, they can automate processes to ensure services are delivered efficiently, compliance is met, cost is reduced, and productivity and capacity is improved
Organisations can also use the data driven from sensors to detect if preventative maintenance is required. Costs are reduced by dispatching the right field staff only when required. Your field workforce can benefit from an improved employee satisfaction as the visibility captured by the sensors ensures that they are fully prepared and equipped for each job. This also provides an improved job satisfaction. Additionally, your field workforce can accelerate repair jobs as they are fully equipped for first time fixes.
Sensor data leads to a better understanding of your customer needs, issues are addressed faster before customers are even aware there is a problem. Customers can therefore receive a more efficient service as processes are automated enabling a more proactive approach to service delivery and enhances standards.