Field Service Management
Release the Potential of Your Field Service Staff
An intuitive solution that is the ultimate tool for field service staff.
Our automated field service management solution is designed to empower field based employees by providing them with everything they need at all stages of service delivery. The experience is simplicity itself. Your staff can complete forms, take photos, capture signatures and access supporting information – allowing them to make informed decisions in real time and provide the highest level of customer service possible.
A True FSM Approach
Our solution focuses on the needs of the users, putting them first, no compromise. Our FSM application utilises native design to ensure that field service staff are able to unlock the full power of the facilities management solution, by providing a user experience that is intuitive and familiar. Every interaction is designed with the user in mind. Connectivity is ensured whether in range of signal or not, promising an uninterrupted experience, allowing field staff to concentrate on what they do best – their job.
Increased productivity allows you to do things that you were never able to do before. Our customers enjoy an average time saving of over 90 minutes per user, per day. Every day. That means your field based staff can take on additional appointments and invoicing is improved with jobs being completed quicker. Your more effective field service workforce will have the ability to increase capacity for the business, providing greater service delivery with the same size of team.
Better Quality of Service
Keep your field team focused on the work that matters by giving them everything they need in a single FSM app. With easy access to the schedule of work, job details, full supporting documentation and seamless integration to back-office systems, it has never been easier to equip staff with the right information at the right time.
With a more efficient field workforce, service delivery is completed more effectively, consistently and on a first-time basis, invoicing is improved, increasing your quality of service, and your service users’ satisfaction.
10 Practical Steps to Field Service Management
Your definitive guide to mobilising your field service staff.
Customer Success Stories
Clancy Docwra’s company mission is to be the most trusted provider of central services in the UK. In order to achieve this mission, Clancy Docwra implemented our solutions across all contracts for their gangs and operatives. Learn how this transformed their business processes.