Field Service Management

Release the Potential of Your Field Service Staff

An intuitive solution that is the ultimate tool for field service staff.

Our automated field service management solution is designed to empower field based employees by providing them with everything they need at all stages of service delivery. The experience is simplicity itself. Your staff can complete forms, take photos, capture signatures and access supporting information – allowing them to make informed decisions in real time and provide the highest level of customer service possible.

A True FSM Approach

Our solution focuses on the needs of the users, putting them first, no compromise. Our FSM application utilises native design to ensure that field service staff are able to unlock the full power of the facilities management solution, by providing a user experience that is intuitive and familiar. Every interaction is designed with the user in mind. Connectivity is ensured whether in range of signal or not, promising an uninterrupted experience, allowing field staff to concentrate on what they do best – their job.

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Save Time

Increased productivity allows you to do things that you were never able to do before. Our customers enjoy an average time saving of over 90 minutes per user, per day. Every day. That means your field based staff can take on additional appointments and invoicing is improved with jobs being completed quicker. Your more effective field service workforce will have the ability to increase capacity for the business, providing greater service delivery with the same size of team.

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Better Quality of Service

Keep your field team focused on the work that matters by giving them everything they need in a single FSM app. With easy access to the schedule of work, job details, full supporting documentation and seamless integration to back-office systems, it has never been easier to equip staff with the right information at the right time.

With a more efficient field workforce, service delivery is completed more effectively, consistently and on a first-time basis, invoicing is improved, increasing your quality of service, and your service users’ satisfaction.

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10 Practical Steps to Field Service Management

Your definitive guide to mobilising your field service staff.

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Key Features of our FSM Solution

Learn more about the key features of our field service management solution and how they can enable your field staff to do more of the work that matters.

  • Forms

    Beautiful forms that enable your field service staff to complete their tasks efficiently and effectively, with intuitive details like pre-populated fields, electronic signatures and industry specific best practice offerings. Your staff will enjoy the simplicity our solution offers.

  • Calendars

    The ability to see your working day in a clear, visual calendar view. View by day or week and see exactly what you are doing, when. Gain access to in-depth details on each job all at the touch of your finger.

  • Folio

    The “filing cabinet” that automatically contains the right contextual information for each specific visit.  Deliver essential documentation, such as schematics, patient records or other historical information directly to your field teams. Give them all the knowledge they need to do their job.

  • Workflow

    The ability for your staff to provide live updates on the status of work – from initiation right through to completion. You can decide on each of the steps in your field staff workflows, customising to your needs and allowing you to see exactly what stage a job is at.

  • Tracking

    The map view indicates the locations of work and resources as pins, presenting a creative view of the World and assisting the user in tracking and visualising the scheduling solution at any point in time.  In-depth details are highlighted when a resource is selected, providing a view of the planned work and travel route for the resource.


Customer Success Stories


Clancy Docwra’s company mission is to be the most trusted provider of central services in the UK. In order to achieve this mission, Clancy Docwra implemented our solutions across all contracts for their gangs and operatives. Learn how this transformed their business processes.

View Case Study