Enhanced tenant

self-service saving time and money.

Work Order Management Solution

Connect provides a comprehensive range of capabilities via a fully integrated solution, that empowers organisations with enhanced levels of control and visibility surrounding all aspects of job management.


With Connect, organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.

Orwell Housing Association

Orwell Housing Association was formed in 1963 in Ipswich, Today, Orwell provides a range of services including housing, support and care services.

As an organisation Orwell needed to respond to the changing environments and also understand the risk and opportunities associated with the delivery of the repairs and maintenance service they provided to their customers. In addition to this they had to demonstrate a commercially astute practice, while balancing customer satisfaction. Orwell believe the success of future repairs and maintenance services will hinge on intelligent decision making. This was an important consideration when choosing a software provider, as automation within repairs and maintenance services will allow Orwell to become more efficient. 

Orwell believed Totalmobile could deliver value in all key areas and help address their concerns to ensure efficient costings were made. In addition to this, with Connect, Totalmobile were able to demonstrate a modern and easy to use job management solution which enhanced Orwell’s existing capabilities, improving workflows and ensuring savings. There was also significant confidence that the solution would offer Orwell a clear return on investment as well as improve overall performance.

“Making the choice was hard, working with Totalmobile was easy. Great Team with a great product.”

Mike Penman, Repairs Manager, Orwell Housing