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A Complete End-to-End Solution for

Housing Contractors

Providing a property management solution that features a wide range of field service capabilities, Housing Contractors can take a complete approach to the optimisation of responsive repairs, voids management, planned works and asset management services.

Value Delivered:

Transforming service delivery for Housing Contractors using Field Services Management Technology

Our team enables workers to deliver services efficiently and first time, empowering an increase in workforce productivity and operational efficiencies, while ensuring the delivery of high quality and compliant services.

Enhancing Client Satisfaction

Housing contractors are empowered to deliver high quality and timely services that ultimately enhances client satisfactions, while improved communication ensures that the customer is at the centre of service delivery.

Improving Service Compliance

We enhance the visibility and management of service delivery, enabling contractors to ensure the delivery of services comply with all regulations, standards and SLAs.

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Enhancing Operational Efficiencies

By modernising processes, housing contractors can streamline the delivery of services to improve operational efficiencies while maintaining levels of quality.

96%

improvement in first time fix rate

The Hyde Group, one of the UK’s leading housing associations, partnered with Totalmobile to enhance its housing repairs service. Implementing our cloud-based work order management solution, Connect, Hyde Group now benefits from various capabilities tailored to its digital requirements.

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Our Platform

Capabilities That Transform Service Delivery

Our primary purpose at Totalmobile is to help organisations such as Housing Contractors to better manage all activities across the service delivery process, to streamline the delivery of work and enhance service quality. Our platform has integrated asset management capability, enabling organisations to ensure compliance of all their assets in one single solution. It enables them to streamline their processes, enhance data accuracy, improve collaboration, and ultimately achieve greater efficiency and productivity in their operations.

Job & Asset management

A full integrated solution that includes aspects of job management, including work order management, job costing, sub-contractor management and material and stock management. We automatically create and manage work as required, before issuing them to the field operative and updating the asset / property information once the work is complete. We are putting the property at the heart of the solution so all the interactions with that property, whether its reactive or planned, or generated from the client or the landlords, are in one single place.

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Better User Experience Via Our Self-Service Portal

Our solution is designed to deliver a better, more convenient experience for your customers, residents & tenants. Housing contractors can offer Clients flexible and convenient means to request service, receive status updates and feedback on their experience of service required.

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Totalmobile tenant portal

Dynamic Scheduling

Dynamic Scheduling provides real time scheduling capabilities, allowing housing contractors to efficiently manage and optimize their field workforce by dynamically assigning and adjusting schedules based on changing factors such as job priority, resource availability, and geographic proximity. This enables housing contractors to minimise travel time, maximize resource utilisation, and meet customer SLAs.

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Mobile Working

Designed around the needs of the mobile worker, we provide a mobile solution that empowers your field workforce to capture intelligent data and access the information needed to deliver services efficiently, first time. This ensures that key information is available at the right time, to enable effective decisions, enhance field service performance and drive true operational value. Staff are also supported with responsive workflows to ensure that service delivery is safe and compliant.

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Lone Worker Protection

Enabling organisations to protect lone workers and ensure their wellbeing as they operate in potentially hostile or dangerous working environments. A fully managed lone worker solution that provides lone workers with the ability to raise alerts, contact an Alarm Receiving Centre (ARC) and request emergency assistance if required.

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Remote Assist

The ability to provide remote support via video enabling organisations to reduce unnecessary visits where possible and where a visit is required, first time fix rates are improved. This enables housing contractors to navigate their onsite visits and associated tasks more efficiently.

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Real Time Service Intelligence

Operational dashboards enable management to monitor ongoing work and ensure that clients are receiving the highest quality of service. Specialised in providing in-depth access to real time data, organisations gain unprecedented visibility to all aspects of service delivery. Provide the capability to seamlessly report in real time on services to ensure compliance with SLAs.

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A Complete End to End Solution for Housing Contractors

Providing a property management solution that features a wide range of field service capabilities, housing contractors can take a complete approach to the optimisation of responsive repairs, voids management, planned works and asset management services. View our solution overview today!

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Property & Facilities Management Breakfast Briefing

Join our experts, Mark Batchelor from The Hyde Group, and Chris Riley from BAXI, in sharing valuable, actionable insights on the latest developments in social housing. Attendees met our clients from across the industry and participated in exclusive keynotes presented on the day.

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Customer Interview | South Lakes Housing: The Future of IT

Join Simon McIntyre, Marketing Director for Totalmobile, with Paul Aitken, System and Change Lead at South Lakes Housing Association, as they dive deep into the future of IT at South Lakes with Totalmobile. Watch the full interview today to learn more!

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Ready to transform your field service management?

Click here to speak with our field service experts or fill out our contact form today. We have delivered transformational field service projects across the housing sector, and our team will explore solutions tailored to your business requirements.

Contact us today!