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Sectors

Emergency Services

Enhancing the quality and compliance of services provided to people in need.

A comprehensive set of capabilities that enables emergency service providers to ensure that they meet the needs of their citizens by improving the management of staff and compliance of service delivery.

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OUR WORK IN THE EMERGENCY SERVICES SECTOR

Offering a comprehensive range of workforce management and field service capabilities.

Totalmobile enables emergency service providers to implement software solutions that enhance the quality, efficiency and compliance of services delivered to the public.

With innovations that improve workforce management, SLA compliance and visibility of performance, emergency service organisations can streamline the processes related to the delivery of services, enabling providers to focus on the needs of citizens in need of assistance.

Providing easy to use solutions that are tailored to fit their specific needs, working with Totalmobile is empowering emergency service providers to:
Deliver higher quality services that better meet public expectations

  • Streamline the delivery of complex services to enhance efficiency and productivity
  • Better managing a multi-faceted workforce that includes staff with different skills, availability, and contract type
  • Enhance visibility and auditability of service delivery
Explore Features
Our Platform

Features & Benefits

Workforce Rostering

A highly configurable rostering solution that has been developed to support organisations with complex scheduling needs and help them maximise the value from the workforce that is available to them.

Better Control Costs

A streamlined processes improves the management of in-house staff and reduces the dependency on overtime and agency staff.

Enhance organisational compliance

Ensure the right skills are available to undertake the required work, driving improvements in the delivery of a high quality, compliant service.

Improve Service Quality

With a standardised and efficient planning process, organisations can effectively assign staff to specific shifts and identify any potential risks and discrepancies.

Dynamic Scheduling

Ensure the efficient allocation of resource, enabling your organisation to achieve complex scheduling goals while taking time, location, availability and service levels into consideration.

Maximise time spent delivering servie

With the efficient scheduling of required work to the available workforce, staff spend more time delivering services every day.

Ensure all standards are met

By scheduling the right person to work on the right visit at the right time, you guarantee that your organisation is meeting all required SLA’s and KPI’s.

React to change

Detect threats to the existing schedule and react as appropriate, producing you with an updated schedule that navigates issues and maximises the effectiveness of your workforce.

Lone Worker Protection

Alert and location-based technologies that rapidly react to risks in the field, ensuring the safety of employees at all times.

Visibility of information and worker location

keep track of where your lone workers are located using specialist location features included in the software. This visibility ensures enhanced safeguarding and protection of your remote workforce with the ability to accurately locate their whereabouts.

Improved communication

With instant access to mobile devices to alert any escalations or just to simply keep in regular contact with colleagues, lone workers benefit from improved communication processes which enhances their ability to carry out their jobs safely.

Assure compliance

Authorities can ensure they are legally complying with safety regulations in order to protect the health and wellbeing of their employees. Additionally, information is recorded and updated in real time should it be required for auditing purposes or in the case of an incident occurring.

Multi Product Functionality for your Sector

Available Packages

GET STARTED

Bronze

All basic requirements to easily digitise your mobile workforce.

THE NEW LEVEL

Silver

Enhance your solution & improve productivity with insightful performance analytics.

THE FULL WORKS

Gold

Lead the industry with a fully comprehensive solution, incorporating full digitisation & predictive analytics.

 

Bronze


Get started with Digital


All basic requirements to digitise your mobile workforce

Silver


Go to the next level


Enhance your solution & improve productivity with performance analytics

Gold


The FULL Works


Lead the industry with a fully comprehensive solution, incorporating full digitisation & predictive analytics

Lone Worker Protection

Software Alert
GPS Tracking
Worker Down Alert
Hardware SOS
Managed Service
Beacon Geofencing

Rostering

Staff Information Database
Staff Self-service Portal
Manual Shift / Roster Allocation
Automated Shift / Roster Allocation
Automated Shift Swaps
3rd Party Brokerage

Analytics

Historic Ops Analytics
Real-time Ops Analytics
Executive Dashboard
Worker Perf. Analytics
Virtual Coach
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Need help selecting a package?

Click here to get in touch with our team of field service specialists. We can help find a pricing option for you that best suits the requirements of your business.