A comprehensive set of service management capabilities enables emergency service providers to meet their citizens’ needs by improving staff management and service delivery compliance.
Totalmobile enables emergency service providers to implement software solutions that enhance the quality, efficiency and compliance of services delivered to the public.
With innovations that improve workforce management, SLA compliance and performance visibility, emergency service organisations can streamline the processes related to the delivery of services, enabling providers to focus on the needs of citizens in need of assistance.
Providing easy-to-use solutions that are tailored to fit their specific needs, working with Totalmobile is empowering emergency service providers to:
A highly configurable rostering solution has been developed to support organisations with complex scheduling needs and help them maximise the value of their available workforce.
A streamlined process improves the management of in-house staff and reduces the dependency on overtime and agency staff.
Ensure the right skills are available to undertake the required work, driving improvements in delivering a high-quality, compliant service.
With a standardised and efficient planning process, organisations can effectively assign staff to specific shifts and identify potential risks and discrepancies.
Ensure the efficient allocation of resources, enabling your organisation to achieve complex scheduling goals while taking time, location, availability and service levels into consideration.
With the efficient scheduling of required work to the available workforce, staff spend more time delivering services daily.
By scheduling the right person to work on the right visit at the right time, you guarantee that your organisation is meeting all required SLAs and KPIs.
Detect threats to the existing schedule and react as appropriate, producing an updated plan that navigates issues and maximises your workforce’s effectiveness.
Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.
Assess a comprehensive range of reports that provide an overview of past operational and employee performance.
Managers are provided with a live view of all aspects of ongoing service delivery with potential risks and emergency situations clearly identified.
Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.
Alert and location-based technologies that rapidly react to risks in the field, ensuring the safety of employees at all times.
keep track of where your lone workers are located using specialist location features included in the software. This visibility ensures enhanced safeguarding and protection of your remote workforce with the ability to find their whereabouts accurately.
With instant access to mobile devices to alert any escalations or keep in regular contact with colleagues, lone workers benefit from improved communication processes that enhance their ability to carry out their jobs safely.
Authorities can ensure they are legally complying with safety regulations in order to protect the health and wellbeing of their employees. Additionally, information is recorded and updated in real time should it be required for auditing purposes or in the case of an incident occurring.
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Click here to speak with our field service experts today. We have delivered transformational field service projects across the Emergency Services sector, and our team will explore solutions tailored to your business requirements.
