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Emergency Services

Enhancing the quality and compliance of services provided to people in need.

A comprehensive set of service management capabilities enables emergency service providers to meet their citizens’ needs by improving staff management and service delivery compliance.

Find Out MoreView our Duty Management Solution page

Duty Management Solution

Totalmobile provides a stable, proven and flexible Duty Management solution, specifically designed for the unique requirements of Police Services.


Offering a comprehensive range of workforce management and field service capabilities.

Totalmobile enables emergency service providers to implement software solutions that enhance the quality, efficiency and compliance of services delivered to the public.

With innovations that improve workforce management, SLA compliance and performance visibility, emergency service organisations can streamline the processes related to the delivery of services, enabling providers to focus on the needs of citizens in need of assistance.

Providing easy-to-use solutions that are tailored to fit their specific needs, working with Totalmobile is empowering emergency service providers to:

  • Deliver higher quality services that better meet public expectations
  • Streamline the delivery of complex services to enhance efficiency and productivity
  • Better managing a multi-faceted workforce that includes staff with different skills, availability, and contract type
  • Enhance visibility and auditability of service delivery
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Our Platform

Features & Benefits

Workforce Rostering & Shift Planning

A highly configurable rostering solution has been developed to support organisations with complex scheduling needs and help them maximise the value of their available workforce.

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Better Control Costs

A streamlined process improves the management of in-house staff and reduces the dependency on overtime and agency staff.

Enhance organisational compliance

Ensure the right skills are available to undertake the required work, driving improvements in delivering a high-quality, compliant service.

Improve Service Quality

With a standardised and efficient planning process, organisations can effectively assign staff to specific shifts and identify potential risks and discrepancies.

Dynamic Scheduling

Ensure the efficient allocation of resources, enabling your organisation to achieve complex scheduling goals while taking time, location, availability and service levels into consideration.

Maximise time spent delivering services

With the efficient scheduling of required work to the available workforce, staff spend more time delivering services daily.

Ensure all standards are met

By scheduling the right person to work on the right visit at the right time, you guarantee that your organisation is meeting all required SLAs and KPIs.

React to change

Detect threats to the existing schedule and react as appropriate, producing an updated plan that navigates issues and maximises your workforce’s effectiveness.


Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.

Historic Operations Analysis

Assess a comprehensive range of reports that provide an overview of past operational and employee performance.

Real-time Operational Analysis

Managers are provided with a live view of all aspects of ongoing service delivery with potential risks and emergency situations clearly identified.

Virtual Coach

Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.

Lone Worker Protection

Alert and location-based technologies that rapidly react to risks in the field, ensuring the safety of employees at all times.

Visibility of information and worker location

keep track of where your lone workers are located using specialist location features included in the software. This visibility ensures enhanced safeguarding and protection of your remote workforce with the ability to find their whereabouts accurately.

Improved communication

With instant access to mobile devices to alert any escalations or keep in regular contact with colleagues, lone workers benefit from improved communication processes that enhance their ability to carry out their jobs safely.

Assure compliance

Authorities can ensure they are legally complying with safety regulations in order to protect the health and wellbeing of their employees. Additionally, information is recorded and updated in real time should it be required for auditing purposes or in the case of an incident occurring.

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London Ambulance Service released

3,414 extra people hours

across 70 ambulance stations.

“Response & patient care improved with variable shift cover that met intra-day demand 365 days a year”.

London Ambulance Service
View Case Study
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Ready to transform your field service management?

Click here to speak with our field service experts today. We have delivered transformational field service projects across the Emergency Services sector, and our team will explore solutions tailored to your business requirements.