Examples of Operational Intelligence (OI) in Field Service
Operational Intelligence Uses in Field Service Management Welcome to the third instalment in our Operational Intelligence series. Previously, we…
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A single solution that enables Government Associations to deliver transformational benefits across their diverse range of public services, helping lower costs while improving service quality.
A flexible and comprehensive solution, that can enable organisations to deal with complex rostering challenges ensuring the right people, with the appropriate skills assigned to the required locations and shifts.
Solutions that transform the delivery of community health, mental health and social care services. By focusing on the needs of the healthcare professional, we empower them to focus on delivering better outcomes to patients.
Solutions that ensure services are delivered when required and in an efficient manner. By helping reduce operational costs and improving compliance with KPIs, Facilities Management organisations are provided with a competitive advantage.
An integrated solution that includes job management, mobile and scheduling capabilities. By increasing visibility of service delivery and empowering staff to complete jobs effectively, first time, organisations deliver a higher quality service, while reducing operational cost.
Providing technology that drives innovative service delivery. By capturing and sharing all important asset information, Utilities and Infrastructure organisations empower field staff to deliver productive and compliant services. Services that support future communication networks, water, wastewater, electricity, telecoms, gas, rail, road, construction and infrastructure.
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Breaking Boundaries Across Multiple Industries
Government
Meeting increased demand while putting quality at the centre of services
A single solution that enables Government Associations to deliver transformational benefits across their diverse range of public services, helping lower costs while improving service quality.
Emergency Services
Supports the delivery of quality services that meets customer demands
A flexible and comprehensive solution, that can enable organisations to deal with complex rostering challenges ensuring the right people, with the appropriate skills assigned to the required locations and shifts.
Health & Social Care
Delivering better patient care
Solutions that transform the delivery of community health, mental health and social care services. By focusing on the needs of the healthcare professional, we empower them to focus on delivering better outcomes to patients.
Facilities Management
Ensure the delivery of timely, cost efficient services
Solutions that ensure services are delivered when required and in an efficient manner. By helping reduce operational costs and improving compliance with KPIs, Facilities Management organisations are provided with a competitive advantage.
Housing & Property
Deliver a cost efficient service that gets jobs completed first time
An integrated solution that includes job management, mobile and scheduling capabilities. By increasing visibility of service delivery and empowering staff to complete jobs effectively while reducing operational cost.
Utilities & Infrastructure
Enriched by data & focused on compliance
Providing technology that drives innovative service delivery. By capturing and sharing all important asset information, Utilities and Infrastructure organisations empower field staff to deliver productive and compliant services.
OUR Full Product Suite
Innovative Capabilities That Transform Field Service Management
Mobilise
Mobile Working
Mobile workforce management solution that empowers the mobile workforce with the ability to capture intelligent data and access the information they need at the point of service
POPULAR FEATURES
Data Capture
Record all relevant job information, including photos and client signatures, via a mobile device at the point of service delivery.
Workflow Management
Guide staff through a series of pre approved workflows and status updates to ensure services are delivered in a compliant and consistent manner.
Folio Access
Provide staff with the ability to access all relevant job related information, providing them with the background details they require to deliver a great service.
Optimise
Workforce Scheduling
Workforce scheduling technologies that ensures the efficient allocation of resource to achieve complex scheduling goals, based on time, location, availability and service levels.
POPULAR FEATURES
Manual Advance Scheduling
Empower planners to view all required visits and efficiently schedule planned work to available resources.
Automated Advance Scheduling
Take advantage of advanced scheduling algorithms that dynamically create the most effective schedule based on an individual organisation’s scheduling objectives.
Dynamic Dispatch
Assign work to staff one job at a time, based on skills location and work requirements, after they have completed their most recent visit.
Connect
Work Order Management
Intuitive job management solution that provides the visibility and control over complex tasks, enabling the streamlined delivery of work and the ability to react to potential risks.
POPULAR FEATURES
Self Contained WOM
A fully integrated, cloud based job management system that provides visibility and control over all work orders.
Stock Management
Track regularity of stock usage, streamline the ordering process and keep a close eye on material costs.
Remote Assistance
A real time video based support capability that enables an operative at base to provide support to a field worker or service user.
Organise
Rostering Solution
Flexible, comprehensive solution that enables organisations to deal with complex rostering challenges and ensure the right people, with the right skills are available at the right time.
POPULAR FEATURES
Automated Roster Allocation
Creates efficient rosters that meet all KPIs and compliance standards, based on staff availability and service demand
Staff Self Service Portal
Provides visibility of rosters and assigned shifts, while enabling staff to highlight availability and record absences.
3rd Party Brokerage
Integrate with contingency staff suppliers to efficiently fill any rostering gaps.
Protect
Lone Worker Protection
Alert and location-based technologies that enables organisations to ensure the safety employees and rapidly react to risks in the field
POPULAR FEATURES
Alerts
Receive a range of different alerts from who can then be connected with a response centre to escalate the situation as necessary.
GPS Tracking
Easily view the location of all field workers so they can be located in an emergency situation.
Managed Service
A fully managed service that offers a low cost of ownership and presents all key lone worker safety data via real time reports.
Insight
Access Analytics
Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.
POPULAR FEATURES
Historic Operations Analysis
Assess a comprehensive range of reports that provide an overview of past operational and employee performance.
Real-time Operational Analysis
Managers are provided with a live view of all aspects of ongoing service delivery with potential risks clearly identified.
Virtual Coach
Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.
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