Introducing Insight A Complete Field Service Intelligence Solution
Access real-time data, as it is captured in the field, to gain an unprecedented understanding all aspects on ongoing service delivery.
Enabling Extraordinary Field Service
Field Service Management technology that is trusted by leading organisations to transform service delivery and provide extraordinary results.
Fife Health and Social Care Partnership
A combination of mobile and scheduling technologies have driven a transformation in Care at Home services, resulting in a 35% increase in capacity and improvements in the continuity of care.
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”"We are now provided with a level of management intelligence and visibility we have never been able to see or report on before. This enables us to ensure that a higher level of planned care is delivered to those in need in the community."Karen MarwickFife Council
A utility infrastructure consultancy and construction company, TLI Group implemented Totalmobile’s work order management system to provide the high levels of flexibility and proactive approach required to simultaneously manage multiple types of projects. By achieving greater insights into service deliver, they have been empowered to make business decisions in a more timely and accurate manner.
TLI Group have achieved:
- 100% visibility over all field work
- Improved reporting that is distributed on a daily basis
- Enhanced health and safety measures to ensure staff wellbeing
- Increased service efficiency and workforce utilisation rates
OUR Full Product Suite
Innovative Capabilities That Transform Field Service Management
Mobile workforce management solution that empowers the mobile workforce with the ability to capture intelligent data and access the information they need at the point of service
Record all relevant job information, including photos and client signatures, via a mobile device at the point of service delivery.
Guide staff through a series of pre approved workflows and status updates to ensure services are delivered in a compliant and consistent manner.
Provide staff with the ability to access all relevant job related information, providing them with the background details they require to deliver a great service.
Workforce scheduling technologies that ensures the efficient allocation of resource to achieve complex scheduling goals, based on time, location, availability and service levels.
Manual Advance Scheduling
Empower planners to view all required visits and efficiently schedule planned work to available resources.
Automated Advance Scheduling
Take advantage of advanced scheduling algorithms that dynamically create the most effective schedule based on an individual organisation’s scheduling objectives.
Assign work to staff one job at a time, based on skills location and work requirements, after they have completed their most recent visit.
Work Order Management
Intuitive job management solution that provides the visibility and control over complex tasks, enabling the streamlined delivery of work and the ability to react to potential risks.
Self Contained WOM
A fully integrated, cloud based job management system that provides visibility and control over all work orders.
Track regularity of stock usage, streamline the ordering process and keep a close eye on material costs.
A real time video based support capability that enables an operative at base to provide support to a field worker or service user.
Flexible, comprehensive solution that enables organisations to deal with complex rostering challenges and ensure the right people, with the right skills are available at the right time.
Automated Roster Allocation
Creates efficient rosters that meet all KPIs and compliance standards, based on staff availability and service demand
Staff Self Service Portal
Provides visibility of rosters and assigned shifts, while enabling staff to highlight availability and record absences.
3rd Party Brokerage
Integrate with contingency staff suppliers to efficiently fill any rostering gaps.
Lone Worker Protection
Alert and location-based technologies that enables organisations to ensure the safety employees and rapidly react to risks in the field
Receive a range of different alerts from who can then be connected with a response centre to escalate the situation as necessary.
Easily view the location of all field workers so they can be located in an emergency situation.
A fully managed service that offers a low cost of ownership and presents all key lone worker safety data via real time reports.
Complete operational intelligence that offers an unprecedented overview of operational performance, as it unfolds.
Historic Operations Analysis
Assess a comprehensive range of reports that provide an overview of past operational and employee performance.
Real-time Operational Analysis
Managers are provided with a live view of all aspects of ongoing service delivery with potential risks clearly identified.
Embraces historical data and machine learning to provide guidance on actions to improve future service delivery.