What are Field Service Dashboards?
Field Service Management software includes pre-built Field Service Dashboards which reflect metrics measured in real time, captured from the organisations’ field-based workers. These dashboards help organisations increase visibility and gain value and understanding of their field service teams and the service that is delivered. This includes everything from field team performance, work order status and customer service and engagement. The information generated from Field Service Dashboards is designed to deliver powerful insights gathered from field-based workforces to improve operational efficiencies throughout an organisations business functions.
What value do Field Service Dashboards provide to your organisation?
Field Service Dashboards provide organisations with intelligent insights into how their business is operating across all functions. These insights are beneficial to help increase revenue and manage KPI’s. Dashboards enable organisations to identify unnecessary cost inefficiencies, allows for better engagement and interaction with their customers, while improving communication and service delivery throughout their field-based workforce.
FIELD SERVICE DASHBOARDS PROVIDE ORGANISATIONS WITH THE ABILITY TO:
This approach leads to positive outcomes for the organisation, field-based staff and the customer themselves:
Organisations have full visibility of Field Service Dashboards, effectively improving the monitoring of resources, work orders and stock management. Managers can use the information gathered to provide essential data and generate meaningful insights throughout their business. These insights will help to drive innovation throughout field-based teams and the entire organisation.
Field Service Dashboards enables staff with the ability to enhance their performance throughout all aspects of their role such as completing first time fixes, proactively communicating with colleagues and customers, improving attendance and monitoring distance travelled.
Customers receive a more efficient, transparent service. Improved service delivery enables an increase in customer engagement and satisfaction.