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Connected Field Service Operations

Field Operations. Connected.

Utilise drives productivity and efficiency in Utility and Infrastructure organisations by providing management with the real-time performance insights of their entire field operations, enabling them to manage the profitability of every contract. Utilise provides a complete end-to-end job management capability.

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Better Control Costs

Closely monitor operational costs, enabling you to manage assets, better control contractors, invoice quicker and maximise the efficiency of service delivery.

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Improve Workforce Productivity

By better managing items of work, eliminating admin and removing non-productive time, your staff provide a more proactive service.

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Visibility of Performance

Live insights that provide key performance data enables management to ensure that all compliance standards are being met, providing a basis for continuous improvement.

Work Order Management

Utilise’s Work Order Management solution efficiently oversees the entire life cycle of Repair & Maintenance contracts, from Work Order receipt to payment claim submission.

Efficient Scheduling and Cost Tracking

This solution schedules and dispatches Activities related to Work Orders to field teams and manages associated costs and revenues. Field teams use a mobile app for real-time tracking of labor, materials, and subcontractor details.

Financial Analysis and Operational Metrics

The system calculates costs against a Schedule of Cost Codes and compares them with the client’s Schedule of Rates for revenue analysis. It provides indicative margin calculations and metrics like Revenue Per Man Day. Additionally, executive dashboards offer vital Operational Performance Metrics (Availability, Utilisation, Effectiveness, Productivity) to maintain project profitability and help management meet targets.

Capital Works Management

Utilise is tailored for managing large-scale, complex projects such as major infrastructure constructions. It effectively handles multiple activities over extended periods, ensuring thorough project oversight.

Detailed Activity Scheduling

Utilise maintains a Schedule of Activities for each project, detailing work requirements, budgeted cost, estimated cost, and actual incurred cost. An Activity Planner tool within the solution facilitates planning and assigning these Activities to field teams for completion.

Field Operations and Cost Tracking

Field teams employ our mobile app to log daily work against each Activity, including estimates of work completion percentage. Quantity Surveyors use the solution to monitor actual costs against the budget, providing crucial financial oversight.

Comprehensive Performance Dashboards

Included executive dashboards display key Operational, Commercial, Quality, and Health & Safety metrics, offering a comprehensive view of project performance and assisting in maintaining high standards across all aspects of the project.

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SHEQ Management

Our SHEQ (Safety, Health, Environment, and Quality) solution is designed to enforce health and safety compliance, guiding field workers through pre-determined workflows to ensure work is conducted safely and efficiently.

Comprehensive Mobile App

Field teams utilise our mobile app for a variety of essential tasks, including start and end of day checks, point-of-work risk assessments, vehicle inspection checks, and confirming method statements. It’s also used for conducting tool talks, and reporting incidents, near misses, and commendable safety practices.

Staff Nomination and Review

Health and Safety officers rely on our back office system to review live reports from the field, including photos and videos demonstrating site safety measures and compliance. The mobile app is used by officers for conducting safety inspections, recording non-conformities, and assigning follow-up actions to relevant personnel, whether directly employed or subcontracted.

Survey, Audit and Report

Conduct environmental surveys and quality audits with Utilise. It offers extensive dashboard reports that track and display SHEQ key performance indicators over time, providing a comprehensive view of organisational safety and quality trends.

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Asset Management

Asset Management plays a crucial role in extending the operational lifetime of infrastructure assets, contributing to the drive towards net carbon zero. Our solution focuses on refurbishing and re-using assets as opposed to replacing them, programming the optimum maintenance cycle for each asset.

Optimised Task Allocation and Maintenance

The solution efficiently manages the assignment of asset inspections and repairs to field technicians. Task allocation is strategically done to minimise travel time through route optimisation and reduce resources via schedule optimisation.

Advanced Asset Visualisation and Reporting

Our solution offers a visual representation of your asset statuses, such as in-service, out of service, or needing repair. Asset status can be updated via a mobile app or messages from Internet of Things sensors. Users can also view reports showing assets by status, mean time to repair for different categories, and the number of assets inspected or repaired over specific time frames.

Job Management

Utilise job management is specifically designed to optimise the scheduling and dispatching of jobs to field teams. It is adept at managing a variety of works including smart meter installation, fibre build management, Electric Vehicle charge-point installation, and more.

Dynamic Job Allocation with Optimise

Utilising our dynamic scheduler tool, Optimise, jobs are automatically allocated to field teams based on various constraints such as skill, availability, and geographical area. Optimise also dynamically reschedules jobs throughout the day to accommodate real-world issues like traffic delays, staff absence, and work delays.

Comprehensive Operational Dashboards

Our job management solution includes detailed operational dashboards that display crucial metrics such as the number of jobs completed versus planned, number of jobs aborted, etc. These dashboards provide not only real-time views but also trend analyses over extended date ranges, offering a comprehensive overview of operational efficiency.

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Enterprise Mobility

The goal of enterprise mobility is to eliminate paper forms from the field. Paper-based data is challenging to analyse, but once digitised at the source, it enables us to present this information in highly visual dashboards. These dashboards provide management with the insights necessary for real-time decision making, aligning with our goal to “digitise the worker”.

Digital Forms

At the heart of our offering is a versatile tool designed to transform any paper form into a digital mobile form. Our customers can use this tool to create their own forms for various purposes, including inspections, surveys, or audits.

Versatile Application

Depending on the sub-sector, our mobile forms have a wide range of applications including data collection for BIM and GIS systems, fibre Quality Audits, mobile cell tower surveys, As-Built surveys and snag reports, water and energy metering, vegetation management, and pole surveys.

Remote Asset Surveying

Utilise can be employed to survey remote assets, enabling updates to asset attributes such as condition, photos, GPS location, and more. The updated asset attributes can be automatically passed from Utilise to your GIS system via our open APIs, enhancing efficiency and data accuracy.