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Sectors

Local Government Property Services

As it stands today, Local Authorities face many challenges. The crisis we are now fronting means new attitudes are required to combat this business change for the better. Housing organisations looking to bring services in-house are perfectly placed to drive and accelerate this change.

Advances in technology offer opportunities to improve the services provided to its tenants and partners alike. Digital transformation programs use these advances to fundamentally change how a housing department works, using intelligent technology investments to streamline and refocus the services offered.

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London Borough of Newham
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The Challenge

We understand the many challenges housing providers face, from continuing budget pressures, staff shortages and the growing demands for service. There isn’t one quick fix that will solve these issues immediately.

However, by taking a more forward-looking approach to deploying technology, your housing department will be able to manage ongoing work better, monitor job progress and identify any risks as they occur, all while delivering a higher standard of customer service.

Our customers benefit from:

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Trusted Solution

42% of the top 50 housing providers manage their stock with our technology
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Proven Provider

Over 1 million homes receive support services powered by our software
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Compliant Processes

Our solutions reduce missed work reports by 43% with 100% adherence to compliance processes

Sheffield City Council

200,000+

repairs across 44,000 homes.

“We’re very excited to get Totalmobile’s Connect solution rolled out to our 600-strong team”

Mark Betts, Transport & FM Senior Service Improvement Manager at Sheffield City Council.
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OUR WORK WITH HOUSING PROVIDERS

Totalmobile & Local Government Housing Services

Totalmobile provides a single, integrated solution encompassing work order management, mobile, dynamic scheduling and lone worker capabilities. It is the only solution on the market that has an integrated asset management capability that enables organisations to ensure compliance as all assets are managed and serviced I the appropriate timeframes.

With real-time dashboards allowing you to manage risk proactively rather than reactively, you have the knowledge to intervene and know what will happen before it happens.

Totalmobile has enabled Local Authorities, through a state-of-the-art property management solution, to transform how they support social housing stock by increasing capacity and improving services to citizens.

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Our Platform

Capabilities & Features

Lone Worker Protection

Monitor and support the wellbeing of your remote workforce and receive alerts from any concerned employee who is operating in a high-risk environment.

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POPULAR FEATURES

GPS Tracking

A fully customizable and secure feature that enables users to track the position of lone workers via their GPS location.

Software Alerts

Receive a range of different alerts that can then be connected with a response centre to escalate the situation as necessary.

Managed Service

A fully managed service that offers a low cost of ownership and presents all key lone worker safety data via real time reports.

Job Management

A fully integrated solution that includes job management, job costing, mobile and dynamic scheduling capabilities enabling you to manage assets, better control contractors, invoice quicker and maximise the efficiency of service delivery.

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POPULAR FEATURES

Remote Assist

The ability to provide remote support via video, enables organisations to reduce unnecessary visits where possible and where a visit is required, first-time fix rates are improved as there is a greater understanding of what is required.

Sub-Contractor Management

Users are provided with a solution that enables them to have tight control over all areas relating to the efficient delivery of service.

Workflow Management

Guide staff through a series of pre-approved workflows and status updates to ensure services are delivered in a compliant and consistent manner.

Remote Assist

Video-based diagnostic solution that enhances the standard of remote support services delivered to your customers while reducing the number of unnecessary site visits.

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Asset Management

Efficiently schedule maintenance for each property and streamline field technician tasks, including route and schedule optimisation.

With detailed reporting on asset status and maintenance activities, comprehensive asset condition monitoring is possible. Empower your teams to provide tenant-centric service with complete visibility over the condition and status of every unit in your portfolio.

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Real-Time Dashboards

Operational dashboards enable management to monitor ongoing work and ensure that residents are receiving the highest quality of service.

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Blogs, News & Updates

first time fix rate heroWork Order ManagementWorkforce Scheduling
April 19, 2024

What is First Time Fix Rate?

The First-time fix rate (FTFR) is a calculation that shows the success of field workers in completing a job on…
Edward Bell
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Field Operations Management
April 6, 2024

What is Field Operations Management?

Field operations management coordinates the delivery of service operations and processes off-site or in the field. Field operations often involve…
Edward Bell
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RosteringWorkforce Scheduling
April 4, 2024

What is Dynamic Scheduling?

Dynamic scheduling involves using clever software to manage your field workforce and their workflows, taking into consideration business objectives, staff…
Edward Bell
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