The Maritime & Coastguard Agency is one of the four 999 Emergency Services, working to prevent the loss of life on the coast and at sea. It is the only Emergency Service that operates as a single organisation with responsibility to cover the whole UK. It employs 350 staff across 18 coastal-based Maritime Rescue Co-ordination Centres and a National Maritime Operational Centre in Fareham and responds to around 22,500 incidents a year. 

The Maritime & Coastguard Agency is experiencing increased demand for its services driven by growing volumes of energy development and shipping, the popularity of leisure activities and more frequent severe weather events and floods. 

We designed shift patterns for the Maritime and Coastguard Agency which ensured it could efficiently meet variations in demand across time frames (days, weeks, years) and diverse geographical operating patches. Through efficient use of shift workers’ contracted hours, this emergency service was able to remove periods of significant underutilisation and reduce long shifts. By modelling demand and designing optimised shift patterns, rotas and rosters the organisation was able to reduce labour costs, whilst protecting vital skills and maintaining service levels.


  • Creating flexible shift patterns, rotas and rosters that meet varying demand
  • Reducing skills fade in shift workers
  • Exercising better control over its labour resource
  • Reducing overtime spend
  • Creating a better work-life balance for employees
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