London Ambulance Service was established in the late 19th century and is now the busiest emergency ambulance service in the world. It has 8,000 staff and volunteers based at stations and offices across the capital. London Ambulance Service has seen demand grow exponentially, each year receiving a record number of 999 calls. 

London Ambulance Service needed to be able to demonstrate that they had a future proof process to meet the demands of the London area for frontline healthcare and wanted to improve the patient experience and reduce high levels of staff utilisation.

Totalmobile worked with London Ambulance Service on a project which implemented 200 new frontline rosters across 70 ambulance stations, releasing an additional 3,414 people hours. The project utilised our shift planning, rostering and workforce management software and consultancy.


  • Minimised overtime. 
  • Reduction in use of PAS.

  • Training time provisioned. 

  • Successfully proved to commissioners ability to meet demand. 

  • Improved patient care – variable cover that met intra-day demand 365 days a year.

  • Manageability of resources – maximum 4 rosters per station, reduction from current levels. 

  • Better work-life balance for employees through reduced utilisation rates and improved planning.

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