London Borough of Newham Council, like other local authorities, has been under extreme pressure to make its organisation leaner, whilst providing value for money for the community it serves. Newham has 16,000 properties under its management, including a small number of public buildings such as schools and libraries.

A key requirement for the Council was to find a mobile working solution that would provide an offline capability. Providing mobile staff with training and engaging their frontline staff was important to the Council, it would help with user adoption. Workshops allowed staff to identify the levels of training they required and ensure they were given the right support. They were also used to identify key users who could act as mentors to others.

London Borough of Newham Council looked to Totalmobile to streamline its property maintenance and management, whilst improving efficiency. The successful implementation of the mobile working solution has enabled them to transform their mobile teams and they have since had a 25% increase in productivity, and have increased turnover from £16M to £27M.

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increase productivity chart
increase in productivity

Customer Thoughts

“In a service that handles vast numbers of small jobs combined with large numbers of operatives we needed a system that could cope and adapt to the ever changing demands. Not an easy task, but Totalmobile has achieved this.” – Tony Abbs, Operations Manager RMS

“Totalmobile has been very supportive and reactive to all Newham’s requirements. Key being adaptability and flexibility and that people have understood every step of the way what we are trying to achieve.” – Tony Abbs, Operations Manager RMS