15%

increase in digital channel use, enabling contact centre team to handle winter call volumes without additional resource.

Work Order Management Solution

Connect provides a comprehensive range of capabilities via a fully integrated solution, that empowers organisations with enhanced levels of control and visibility surrounding all aspects of job management.

With Connect

you can better control costs, improve workforce productivity & view live insights.

City of Edinburgh Council

The City of Edinburgh Council is one of the largest local authorities in the UK, with over 17,000 staff providing high-quality services to nearly 500,000 people. 

Facing budget constraints, increased service demands, and higher customer expectations, they partnered with CGI in 2019 to implement Totalmobile’s work order management and mobile working solution for their Social Housing Repairs and Maintenance Service. This transformation delivers social housing tenants a 24/7 digital platform to request repairs conveniently. Since implementing the new integrated solution, the Council has experienced an increase in digital channel use of 15%, allowing the contact centre team to handle winter call volumes without additional resources.

In our case study below, discover how Totalmobile improved the Council’s services without expensive technology investments.

“Adopting Totalmobile is helping us to digitise and continuously develop the service for our tenants and workforce members, who often visit different parts of the city in one shift.”

Councillor Jane Meagher, Housing Convener, City of Edinburgh Council
City of Edinburgh Council case study cover.
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