Caerphilly Council

Caerphilly Case Study cover

Caerphilly Council

Caerphilly Council provide services to over 180,000 people, comprised across 33 wards. They’ve been committed to creating efficiencies within the Council to not only reduce costs but improve the service provided to the public. They’ve been a valued Totalmobile customer since 2009 and have utilised our mobile workforce management solution to achieve streamlined processes and increased productivity with their repairs teams.

Results

  • Reduced life cycle time for repairs
  • Improvements on valid certificates for heating and disabled aids
  • Gas KPIs improving from a low of 85% to 99.98%.

 

Customer Thoughts

“Caerphilly’s Repairs and Maintenance service is now recognised nationally by winning or being finalist year on year in the APSE Network Management Awards which benchmark all authorities in the UK.” Paul Smythe, Housing Technical Manager

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