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Rugby Borough Council are transforming their Property Repairs Service with Totalmobile

BELFAST, Northern Ireland – 6th November 2023Totalmobile, the UK leader in Field Service Management software solutions, has today announced a new partnership with Rugby Borough Council to streamline its property repairs processes for 3,800 council houses and corporate properties.

Rugby Borough Council needed a solution that would enable them to dynamically schedule the visits for the repairs teams while also having the visibility to react to any in day changes. Procuring from the G-Cloud Framework the council will implement Totalmobile’s Connect and Mobilise solutions.

Connect is a complete, cloud-based and intuitive job management solution that will provide the council with the visibility and ability to control complex tasks, enabling the streamlined delivery of work.

The solutions offer a range of capabilities that will now enable jobs to be automatically assigned to staff who have the correct skills, materials and resources to hand. The mobile capability also provides each worker with relevant job information, while operational dashboards will enable management to monitor ongoing work and ensure that residents are receiving the highest quality of service.

Commenting on the partnership, Chris Hornung, Managing Director of Public Sector, added:

“Our Connect solution will help to support important changes within the housing repairs department. With our job management system in place, the council will be able to provide a better customer experience to make for happier residents.”

– Chris Hornung, Managing Director of Public Sector, Totalmobile

Rachael Savage, Property Repairs Manager at Rugby Borough Council commented:

“After a robust procurement process that involved several service providers we (RBC) were very happy with the services that Totalmobile could provide to assist in making improvements to our service delivery. While we are early in the process, the team at Totalmobile have been very helpful and supportive and we look forward to working collaboratively with them in the coming months.”

– Rachael Savage, Property Repairs Manager at Rugby Borough Council

For more information about Totalmobile and Housing Solutions’ partnership, please visit

Notes to editors

For media inquiries, please contact:

Jennifer Moseley, Communications Manager | (+44) 7384 530604


Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better. An established market leader with 375 staff across the UK and Ireland, Totalmobile supports over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment.