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Redditch Borough Council Partners With Totalmobile

to transform service delivery and better manage their 5,700 housing stock.

BELFAST, Northern Ireland – 5th October 2023Totalmobile, the UK leader in Field Service Management software solutions, has today announced a new partnership with Redditch Borough Council to improve services and better manage their 5,700 housing stock.

Faced with a combination of challenges from using outdated manual processes to a back-log of voids that impacted the Council’s ability to maximise housing revenue in their Borough, Redditch Borough Council took the decision to implement Totalmobile’s Connect, Mobilise and Protect solutions.

Totalmobile will provide 70 licences which will support their housing property services team.

The implementation of the Totalmobile Connect & Mobilise solutions will provide the Council with the visibility and ability to control complex tasks, enabling the streamlined delivery of work. It will allow their back-office teams to dynamically dispatch jobs which not only enables operatives to complete more tasks daily but will also help to increase their first-time fix rates. Additionally, through the real-time dashboards, KPIs, process steps, and sub-contractor portal, the Council will be able to clear its outstanding backlog and reduce its overall turnaround time.

Furthermore, the Council are also enhancing their duty of care as an employer with the Protect Solution as they can now always ensure the safety of staff whilst working in the community.

Commenting on the partnership, Chris Hornung, Managing Director of Public Sector at Totalmobile said:

“Our solutions will provide the ability to access and control all available data in one place and that in turn will allow for a greater customer experience. We are dedicated to working closely with the Council and are excited to get started on this journey with them.”

– Chris Hornung, Managing Director of Public Sector at Totalmobile

Redditch Borough Council’s Portfolio for Housing Councillor, Craig Warhurst, said:

“Our priority is always with our tenants and residents and we wanted a technology provider which would deliver the best balance of functionality, cost and future-proofing Technology. It will improve the way we provide repair services to our tenants and residents and enable us to react to potential issues before they impact on our services. This coupled with the scheduling service helping us to enhance the customer experience and staff efficiency, means we are very excited to be taking this partnership forward.”

– Craig Warhurst, Portfolio for Housing Councillor, Redditch Borough Council

For more information about Totalmobile and Redditch Borough Council’s partnership, please visit

Notes to editors

For media inquiries, please contact:

Jennifer Moseley, Communications Manager | (+44) 7384 530604


Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better. An established market leader with 375 staff across the UK and Ireland, Totalmobile supports over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment.