Babergh & Mid Suffolk District Councils Select Totalmobile to Transform Council Services
Belfast, May 7th 2024 – Totalmobile, a leading global provider of field service management solutions, is thrilled to reveal their extended collaboration with Babergh & Mid Suffolk District Council. This partnership aims to improve council house repairs and maintenance services, while reducing building costs and tenant waiting times.
The Councils are already utilising Totalmobile’s innovative Lone Worker Protect solution and want to streamline their building services department operations. With over 7,500 properties under their care across both districts, they faced the challenge of optimising their maintenance processes while ensuring regulatory compliance and customer satisfaction.
Deborah Fenton, Director of Housing at Babergh and Mid Suffolk District Councils, said,
“We are really pleased to be working with Totalmobile on a new job management solution, to help us provide an up-to-date repairs service that our tenants can trust. We are especially looking forward to our customers being able to log a repair with ease, get a mutually beneficial appointment, be kept informed all the way through the process with a smooth customer journey and increased satisfaction.”
– Deborah Fenton, Director of Housing at Babergh and Mid Suffolk District Councils
The Totalmobile work management solution will enable Babergh and Mid Suffolk District Councils to achieve several key objectives, including:
- Providing a first-class repairs and maintenance service with a high proportion of repairs completed within the first visit.
- Optimising performance through dynamic scheduling and automated materials management.
- Reducing the time taken to make void properties available for re-let, minimising rental loss.
- Managing capital works programmes efficiently to prolong asset life and reduce maintenance costs.
- Ensuring regulatory compliance and prioritising customer health and safety.
Implementation will occur in phases, with responsive repairs set to go live within three months of project kick-off.
"The partnership with Babergh and Mid Suffolk exemplifies our commitment to empowering local authorities to deliver exceptional services efficiently, and within budget."
"We look forward to continuing our partnership with the councils in achieving their goals and delivering outstanding results for their communities."
Commented, Chris Hornung, Totalmobile’s MD for Public Sector.
Serving a diverse range of industries, Totalmobile specialises in innovative field service management software for Government, Emergency Services, Telecoms, Fire & Security, Utilities & Infrastructure, Health & Social Care, Transport, Housing & Property, and Facilities Management. Among these sectors, clients include MJ Quinn, Flagship Group, Allianz, Mitie, Transport for London and the NHS.
For more information on Totalmobile and its partnership with Babergh & Mid Suffolk District Councils, please visit, www.totalmobile.co.uk.
