Totalmobile Launch Employee Performance Insight Capability To Highlight Individual Worker Contribution and Empower Continuous Improvement
Solution also provides the ability for employees to capture live information and report feedback of experiences to ensure a complete view of field service performance.
BELFAST, Northern Ireland – 31st August 2023 – Totalmobile, a leading Field Service Management (FSM) software company, today announced the release of an Employee Performance Insight (EPI) solution that provides field service organisations with a detailed understanding of the performance of field employees across their workforce.
The latest addition to Totalmobile’s comprehensive and fully integrated FSM platform, the release of the EPI solution enables service providers to gain insights into how individual workers are contributing to organisational performance while also empowering frontline workers with a view of their performance against defined objectives and the ability to highlight their experiences of service.
The consistent flow of information between the organisation and field workforce, combined with the solutions’ ability to identify and prioritise areas of potential improvement, enables providers to continuously enhance service quality and consistency.
The right workforce intelligence to the right people at the right time
By capturing rich data throughout the field service delivery process, Totalmobile’s EPI solution measures performance across various criteria, including employee utilisation, compliance, productivity, and customer satisfaction. This information is then presented in real-time to highlight in-day performance or over a period of time, to identify high performers, operational improvements and challenges impacting service effectiveness.
Delivering value to stakeholders across the service delivery process, the solution presents data in various formats to ensure the right person has access to the most relevant information. This includes an executive summary that offers an overview of employee performance and assesses and quantifies the impact of change, a worker league table that highlights the distribution and variance of employee performance, an individual worker scorecard that provides a detailed insight into the employee’s performance over a shift, and a worker app that allows field operatives to track their performance and capture their, and customer’s, sentiments on services.
Tackling the issues impacting field service delivery
With growing demands on service, rising costs, increases in regulatory pressures and staff shortages, many field service providers are experiencing significant challenges in ensuring the delivery of quality and consistent services. Totalmobile’s EPI solution aims to help tackle these challenges and empower service providers to enhance service quality and consistency, assure compliance and better engage with their employees.
Jon Woodforth, Chief Technology Officer, Totalmobile, commented: “It’s widely appreciated that enhancing the intelligence around field service delivery is vital for providers to succeed in what is an increasingly challenging environment”.
"Organisations can understand operational and employee performance from all angles by effectively capturing and harnessing data from across the service delivery process. This empowers timely and proactive decisions that ultimately enhance service quality, consistency, and compliance. Receiving insight into the performance of individual employees provides a significant opportunity for service providers to recognise high performance and not only identify areas for improvement, but also quantify the impact of addressing these areas. This also significantly empowers frontline workers by ensuring they understand expectations and performance, as well as potentially benefiting from the introduction of incentive programmes that recognise and reward employees.”
– Jon Woodforth, Chief Technology Officer at Totalmobile
The launch of Totalmobile’s EPI solution enhances their integrated FSM platform that includes a range of capabilities, including job management, rostering, scheduling, mobile, employee safety and field service intelligence capabilities, that enable field service providers to make work and the lives of mobile workers better.
Notes to editors
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