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Smart Energy Provider to Roll Out Totalmobile Insight to Better

Manage Field Operations Across 10 European Offices

 

BELFAST, Northern Ireland – 5th July 2022Totalmobile, a UK leader in Field Service Management software solutions, has been appointed by Baxi Heating to improve productivity and performance of its operations across Europe. Totalmobile Insight will initially be deployed in France, Benelux, Germany and Spain across ten offices with around 1,000 field based staff and 150 office users.

The solution will give the management and leadership teams the capability to measure the efficiency and continuously improve efficiency. It will enable full visibility of all operations and enable greater transparency of performance, underpinning critical decision making for business growth. Along with other field service management capabilities from Totalmobile, it will enable the clear measurement of Baxi’s workforce productivity.

Chris Riley, head of sales operations for Baxi said: “We need to be agile across all sectors and geographical regions and need real-time data we can trust to do this. We started to search for a technology partner with expertise of our sector and we found no other solution on the market that was a perfect fit for our current and future requirements. Totalmobile is robust, flexible and expandable which is essential to drive our business growth across Europe.

“We will be able to delve into data for compliance needs and truly analyse whether we are delivering on the promises we make to our customers every day. The system interface is so easy to use that no in-depth training is needed. From our initial roll out in the UK we can already tell that it improves our day to day decision making and forecasting. Essentially it helps structure where the business is going.”

David Webb, MD Property and Facilities Management at Totalmobile said: “We are continuing to see a really strong demand for technologies that enhance customer service, improve employee experience, simplify compliance and, ultimately, make better business decisions”.

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