Core Series

The foundation principles from which excellence is achieved.

Our Field Service Management Platform is underpinned by a series of core technology principles.

This ensures that consistency, innovation and value is at the centre of all aspects of the platform

Data

All Data In One Place

The platform captures data across all areas of service delivery. That’s why there is a clear data strategy in place to efficiently bring all data points together in a way which is consistent easily managed. With access to a data lake, all your data, captured throughout the entire service delivery process is available in one place.

Empowering Insights and Improvement

Data can be the gateway to incredible improvement. With a focus on data utilization, users are provided with invaluable insights that empowers them to make great decisions that drive continuous enhancements in service delivery. With continuing work going into areas such as quantum computing, you can be sure that the platform supports you in getting the most from your data.

AI

Unlocking Hidden Value

The potential value AI provides is unlimited. That’s why we are constantly looking at how AI technology can be best incorporated across the entire platform. By truly unlocking the value in data, AI throughout the platform can aid accurate predictions around service planning, capacity management and aid users in making the right decision, in real time.

Driving Ever Improving Solutions

Across Totalmobile, we’re always exploring how AI can be deployed to makes our own lives better, so we ensure we take this approach to development of our solutions. With the user in mind, we’re deploying AI technology across our capabilities and solutions, to help make their own lives easier and empowering them to deliver services that exceed expectations.

Integration

Seamless Solutions

The power of genuine integration enables users to extract maximum value from their solutions. With integration across all capabilities within any solution provided by the platform, information flows freely throughout the field service delivery process, providing a comprehensive and seamless solution to users.

Enhancing Value From Existing Systems

We understand that existing IT infrastructure exists across many of our users’ organisations. Our open approach to integrations enables the platform to integrate with existing systems to ensure that information is extracted and updated efficiently. Continuously exploring additional integrations with other enterprise IT systems, such as IoT networks, ensures that an increasingly holistic approach can be taken to service understanding and delivery.

UX

Putting your Experience First

A fantastic user experience is expected across any modern software solution, and all solutions provided by the platform provide just that. Providing a fantastic user experience ensures that those using our solutions enjoy their interaction with the product and get the value that they expect from it. With a focus on consistency and across the UX of our multiple capabilities, all our solutions are intuitive and easy to use.

Designed With The User In Mind

The mission of the platform is to make the lives of workers better. To help achieve this our product strategy focuses on customer value and the needs of the worker. All solutions are designed with the user in mind, so regardless of if you are a planner, team lead or field worker you are benefiting from a solution that meets your needs and empowers incredible service delivery.

Low-Code / No-Code

Accelerating Time To Value

The sooner a solution is in the hands of the user, the sooner that value and service transformation can be experienced. All solutions delivered by the platform have been developed to be quick and easy to implement. This allows users to benefit from each solutions capabilities quicker, and for organisations to experience an improved time to value.

Combining Expertise With Flexibility

As a dedicated field service management platform, all solutions provided by the platform benefit from unparalleled field service expertise that has been developed through the delivery of thousands of successful projects. They truly are ready to go. However, we also offer an element of flexibility and configurability across the platform for those occasions where certain adjustments are required to ensure that unique needs are met.

SaaS

Benefit From The Power Of The Cloud

The platform is an exclusive SaaS based platform, enabling customers to benefit from the power of a Cloud based solution. This means regular updates that offer exciting new features and developments, ease of accessibility, the opportunity to rapidly scale and the flexibility to utilize the solution in a way which deliver the most return on investment for your organisation

Let Us Do The Work

Through the delivery of true SaaS solutions, organisations can rely on Totalmobile to relieve the pressure, by providing a fully managed and supported service. With a dedication towards your success, you benefit from a high performing solution, while freeing up time and cost that empowers you to focus on core business activity.

Security

Your Information Is Our Priority

As service providers, users of the platform are frequently not just responsible for delivering great services, but also with protecting the often sensitive information of service users with great care. That’s why security is fundamental to every solution delivered by the platform. All software and processes comply with the highest security standards, and we are continually investing to ensure we identify and remedy any potential risks.

Accredited, Proven, Trusted

We take security very seriously. With a comprehensive Information Security Management System (ISMS) in place, Totalmobile is committed to providing a robust security framework to ensure and safeguard the confidentiality, integrity and availability of information. Built in alignment to the ISO27001:2013 standard, our ISMS incorporates additional frameworks including ISO9001 and The HMG Cyber Essentials to further enhance security standards.

Innovation

Continuous Value With New Releases

The platform prides itself on delivering a diverse range of market leading field service capabilities. However, our dedication to being the best never waivers. Through frequent releases, across the entirety of the platform, we are continuously delivering new features that strengthen our solutions and provide users with more value.

An Ongoing Journey Of Innovation

Genuine innovation never stops. It’s a mindset that continuously strives for the next great idea, and that is why that innovation within the platform is very much seen as an ongoing journey. We’re always looking at new technologies, features and concepts that will enable us to enhance our market leading position, while delivering customer with a truly futureproofed solution that transforms service delivery.