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Digital Transformation for Water Utility Organisations

Water and Wastewater Utility organisations face significant challenges in a competitive and increasingly privatized market. Utility companies operating in today’s market are navigating population growth, climate change, regulatory pressures and customer experience, while simultaneously adapting to technological advances and digital transformation. The cost of minimising asset disruption and leakage from legacy infrastructure while surviving in a competitive supplier marketplace demonstrates the urgent need for digital solutions that facilitate service transformation.

The Utility Supply Chain and Contractors working on water projects such as main water network building or rehabilitation, meter installation, reservoir cleaning or hygiene tasks are faced with a number of challenges that are best tackled by using mobile technology.

These supply chain and contracting companies are benchmarked against a series of operational, commercial and health & safety KPIs and need a solution that addresses lack of visibility of field staff, an excessive reliance on paper forms, inflexible technologies, no sharing of office data, proof of delivery issues and poor or absent asset management.

The benefits of implementing transformative digital technology in Water and Wastewater organisations with Totalmobile include the following capabilities:

Actionable Insights: Water Utility companies must transition from data-siloed to data-centric organisations. Accordingly, large data streams should be translated into actionable insights through the use of powerful Business Intelligence (BI) dashboards and analytics. All of the data captured by the Utilise mobile app can be viewed on executive KPI dashboards, giving management real-time visibility.

Asset Surveys and GIS integration: Utility and Utility Contractors use Utilise to survey remote Utility assets and update the attributes of assets such as condition, photos, GPS location and so on. Utilise can automatically pass the updated asset attributes to your GIS system via the Utilise open APIs.

Health & Safety Audits: The Health & Safety Executive UK notes that 4% of water and wastewater workers sustain a work-related illness or injury. With Utilise, Utility organisations can increase compliance through a range of audits and inspections including Risk Assessments, PPE compliance, Vehicle Inspections and Asset Inspections.

Tracking work progress by cost center: Supervisors use the Utilise mobile app to capture Day Works and Measured Works, estimate both the percentage of task completed and the number of hours remaining. Managers can also create new forecasts for project hours, choose how they want to charge for work (on a day works basis, on Non Productive Time). Importantly, managers can flag any instances where the forecasted hours of works has exceed the target number of hours.

Executive Dashboard Reports for Business Analytics: Managers use Utilise to present field data in actionable executive dashboards, which have been customized to their exact requirements. They can identify and highlight any problematic areas and ensure they are addressed. With daily productivity reports, supervisors ensure workforce utilization levels are kept consistently above 90%. Finally, clients can be given guest logins to the relevant dashboards, to see information which is only pertinent to their contracts.

Customizable Mobile Forms: With Utilise, customized mobile forms replace all paper forms, surveys and audits. Users can create their own forms through the Utilise easy to use interface, any data captured in the field is automatically sent to the office in real-time and clients can be automatically emailed summary PDF reports.

Scoping and Estimating: Supervisors managing water utility projects use Utilise to replace paper based quotation scoping with mobile scoping forms. On the spot quotations are created using the Utilise app, which holds a schedule of rates, and clients can therefore instantly approve fully costed quotations on the app as well.

Predictive Maintenance & Smart Analytics: Consulting company CGI note thirty percent of UK water production is lost to leakage. The Utilise IoT-enabled intelligent platform allows Utility organisations to eliminate costly, reactive maintenance, leading a shift towards a predictive model of maintenance. With IoT sensors on assets, alarms are raised when leaks or assets failures occur – before it’s too late.

Health and Safety Audits: SHEQ managers use Utilise to ensure Health & Safety compliance, perform inspection checks for vehicle inspection, PPE compliance and site inspections. Automatic emails are sent to the supervisor with inspection check details. On the Utilise mobile app, managers can also check the live scoring of inspection checks and if a score goes below a certain level, the job cannot proceed.

Proof of service delivery: Contracts Managers use Utilise to log any issues on the portal and automatically dispatch jobs to the right field worker. The field worker, in turn, uses Utilise to complete the task and capture customer signatures, GPS coordinates and photos, to name a few. Automatically, the customer portal is updated with the job status and/or a job completion PDF is sent to the customer.

Variation Request Approval Process: With Utilise, managers track work in progress and inspectors can raise a VRA form on the Utilise mobile app if an issue/obstacle/variation is encountered. The PDF of the form is subsequently emailed to the Project Manager for approval and once this has been approved, the form is completed and emailed to the PM for records


Water & Wastewater Utility Organisations can unlock the following benefits with Utilise:

  • Increase Field Worker utilisation rates by 20% with productivity reports
  • Reduce office administration costs by 50% by eliminating paper
  • Increase Profitability by 25% through daily Cost Performance reports.
  • Reduce Invoicing times from 30 days to 3 days with real time progress reports.
  • Increase client satisfaction by 60% with same-day project reports.
  • Reduce insurance claims by 75% with enforced health & safety.

See How Totalmobile Helps your Organisation in the water sector Increase Productivity, Reduce Cost & Deliver Exceptional Service. Schedule a demo.