Red Alert : Emergency Support
Red Alert helps lone workers in a crisis. If they feel at risk or need support, they simply select the Red Alert option on their device. This will immediately open a two-way call with highly trained staff at the Alarm Receiving Centre (ARC). The ARC operates 24/7/365, guaranteeing a response in seconds.
The ARC officer has secure access to the worker’s personal emergency escalation protocol and real-time GPS location. This lets us direct emergency services straight to the worker, bypassing 999 call centres and saving critical time. If there is a false alarm, the worker can simply tell the ARC to stand down.
Red Alert can also be used as a virtual buddy. The ARC operative will stay on the call with a worker, should they feel at risk. For example, if they’re working late at night and are uncomfortable in a poorly lit car park, ARC staff can stay alert as they walk to their vehicle.
The ARC staff use the initial seconds of the call for active listening, in case a vulnerable worker can’t speak freely. Calls are recorded, and the recordings are admissible as evidence in court, for example in case of prosecution for an assault.