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Lone Worker Alerts

Protect provides a range of alerts that enable lone workers to call for assistance as required. With all alerts raised through a dedicated Alarm Receiving Centre (ARC), you can have complete confidence that any issues are dealt with by trained individuals committed to ensuring the safety and well-being of any lone worker in need.

Dedicated 24/7 Alarm Receiving Centre (ARC)

Fully Managed BS8484 Service

Direct Response From Emergency Services
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Lone Workers Protected Everyday


Active Client Sites


Alerts Handled This Year

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Comprehensive Safety Alerts For All Lone Workers

Red Alert

Red Alert helps lone workers in a crisis. If they feel at risk or need support, they simply select the Red Alert option on their device. This will immediately open a two-way call with highly trained staff at one of our Alarm Receiving Centres (ARC). The ARC operates 24/7/365, guaranteeing a response in second and can quickly escalate to emergency services if required.

Yellow Alert

Enables the lone worker to leave a voice memo that outlines information on their upcoming location or task. If your lone worker raises a Red Alert or cannot be contacted for any reason, the Yellow Alert message will be accessed by operatives at the Alarm Receiving Centre (ARC). This information provides contextual information that enables improved support to be provided.

Worker Down

Commonly used for workers operating in hazardous working environments such as construction sites or at a height, the worker down alarm uses motion sensors to detect movement and impact. It monitors device movement and orientation, detecting if there’s no movement for a prolonged period, which might indicate an emergency like a fall.

The system automatically alerts the Alarm Receiving Centre (ARC). ARC operatives then check the worker’s GPS location and attempt contact via phone. If the worker responds, they can inform ARC to disregard the alert. If there’s no response, ARC follows the worker’s specific escalation procedure, potentially dispatching emergency services to their location.

Safe Check

A safe check acts as a timed check-in to ensure that all is ok with the lone worker. Should there not be any response received within a set time period, this can then be escalated, and an alert can be raised with the ARC.

Group Alert

A message that can be sent to a predefined group of staff or specific individuals to ensure they are updated on any ongoing situations or information they should be aware of. They are commonly used to notify lone workers currently operating within a defined radius of a particular location.

GPS Locate

This enables organisations to enhance the visibility of the location of their lone workers. GPS locate takes a snapshot of a lone worker’s location every 10 minutes or when an alarm is raised, providing operatives with vital location information should support be required.

Safe Beacon

Safe Beacon’s geofencing and virtual perimeter features offer additional safety for workers in complex environments. As workers enter a Safe Beacon-protected area, they receive customisable alerts on their lone working devices, compatible with smartphones and intrinsically safe devices. These alerts range from proactive safety warnings to dynamic risk notifications, adapting to the specific environment.

Alarm Receiving Centre (ARC)

Totalmobile’s state-of-the-art Alarm Receiving Centres (ARC) offer unrivalled support for lone workers. Our ARCs operate 24/7, 365 days a year, ensuring every call for assistance is answered by expertly trained support officers.

Setting The Industry Standard

We adhere to the highest industry standards, with accreditations including BS8484:2022 and ISO 27001. In emergencies, our direct police escalation capability through our Unique Reference Number (URN) bypasses the need for conventional 999 calls, saving crucial time. If there is a false alarm, the worker can tell the ARC to stand down.

Virtual buddy

Red Alerts can be used as a virtual buddy connection to the ARC. The ARC operative will stay on the call with a worker should they feel at risk.

Active Listening

ARC staff use the initial seconds of the call for active listening in case a vulnerable worker can’t speak freely. Calls are recorded, and the recordings are admissible as evidence in court, assuring the highest levels of compliance.

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Lone Worker Devices

Ensure the safety of your workforce with the widest range of lone worker protection devices on the market. Equip each lone worker with a device that fits their specific needs, part of our single vendor solution.

Complete Safety, One Device

Our SOS Fob, certified to BS8484:2022 standards, offers a robust feature set. Equipped with a multi-network roaming SIM card, it’s discreet, durable, and lightweight design makes it versatile for various work environments. This adaptable device easily integrates into daily routines, with options to be clipped into an identity badge holder, worn on the arm or belt via holsters, or simply carried on a lanyard. It’s the perfect blend of functionality and convenience for your workers.

Capable of handling Red, Yellow, Group and Worker Down alerts, supported by high-quality 2-way audio that instantly connects your workers to the ARC.

Specialised Hardware SOS

Our standalone safety devices, including the SOS ID Badge and SOS Button, are designed for immediate emergency assistance. They operate independently with their own SIM cards, eliminating the need for a smartphone.

Intrinsically Safe Devices

Specifically designed for hazardous environments, ensuring safety where regular devices might be risky.

Satellite Devices:

Ideal for areas with limited or no cellular coverage, these devices keep your lone workers connected and safe, even in the most remote locations.

All Devices

1,400+ Lone Workers Protected

“Since its introduction, Protect has enabled us to enhance our approach towards ensuring the safety and wellbeing of our staff and it’s well received by all employees.”

Steve PettittDirector of Health & Building Safety, L&Q

Frequently Asked Questions

What are Lone Worker Alerts and how do they function?

Lone Worker Alerts are a range of notifications designed to ensure the safety and well-being of individuals working alone. These alerts include Red Alert, Yellow Alert, Worker Down, Safe Check, Group Alert, GPS Locate, and Safe Beacon, each serving a specific purpose in different scenarios. They are managed through a dedicated Alarm Receiving Centre (ARC) for prompt and expert handling.

How does the Red Alert feature support lone workers in a crisis?

Red Alert provides immediate two-way communication between the lone worker and highly trained staff at the Alarm Receiving Centre (ARC). It’s activated when a worker feels at risk, ensuring rapid response and support in critical situations.

What is the purpose of the Yellow Alert in the lone worker system?

Yellow Alert allows lone workers to leave a voice memo about their location or task, providing context and information to the ARC operatives. This assists in offering improved support if the worker raises a Red Alert or becomes unreachable.

Can the Worker Down alarm detect emergencies like falls?

Yes, the Worker Down alarm uses motion sensors to detect movement and impact, identifying situations like falls in hazardous environments. It alerts the ARC, which then follows specific escalation procedures based on the worker’s condition and location.

What is the role of the Alarm Receiving Centre (ARC) in managing alerts?

Each ARC plays a crucial role in managing all alerts. It operates 24/7 with trained staff who respond within seconds to any alert, offering direct communication with emergency services and ensuring the highest level of support for lone workers.

How does the Safe Check feature enhance lone worker safety?

Safe Check acts as a timed check-in system. If a lone worker fails to respond within a set time, the ARC is alerted and can escalate the situation, ensuring constant monitoring of the worker’s safety.

What is the purpose of the Safe Beacon in lone worker safety?

Safe Beacon utilises advanced geofencing and virtual perimeter alerts to enhance safety in complex work environments. It sends custom alerts to lone workers as they enter protected areas, offering proactive safety warnings and dynamic risk notifications.

What advantages does the GPS Locate feature offer?

GPS Locate enhances the visibility of lone workers by taking snapshots of their location, which is crucial for providing quick and accurate assistance in case of an emergency or when an alarm is raised.

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