Customer Success

A Team Dedicated to You

Totalmobile team

Dedicated Support

As a Totalmobile customer, our Customer Success team is dedicated to you. Supporting you when things don’t go according to plan; they are your first port of call for advice, guidance and dedicated service. The Customer Success team have over 100 years of combined experience, not only do they love what they do but they also care for our customers. There is nothing our team hasn’t faced and whether it’s big or small they always go further to make sure our customers achieve ROI and business goals.

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30+

NPS score from customers contacting support

50,000

users supported

100+

years of combined experience in the support team

Customer News

Take advantage of the latest customer events, updates and information.

Read Customer News

User Group

Our next user group meeting is the health user group which will take place on Tuesday 12th November in Birmingham.

Webinar

Learn how the latest features will benefit your mobile workforce and discover practical steps for implementation.

NPS Survey

Our Customer Success and Account Management teams will continue to develop throughout 2019 meaning that we’ll be talking to you more often and giving you more opportunities to share your stories and concerns.

Support Team

Meet your support team, these lovely folks are there for you from project implementation right through to completion and beyond. With 100+ combined years of experience, there is nothing they haven’t seen or heard.

We invest in our team and ensure they have the most relevant qualifications to help them provide the best care to our customers.

All of our Project Services Consultants are Prince2 Foundation or Practitioners. They all have a fantastic range of experience, both on the customer side as well as in their current roles. Some even have previous lives as accountants and pukka developers!

But the most important thing is that they are lovely people, all focused on you, our customer.

Benefits of Being a Totalmobile Customer

  • Our experience as market leaders gives our customers a clear path to success.
  • We've tried and tested our solutions so our customers can concentrate on what matters.
  • With our help and expertise you can unlock the potential in your mobile workforce and maximise ROI.
  • Access to Totalacademy
  • Access to regular user groups
  • Regular, reliable support via email/phone
  • On-going training

Totalacademy

Totalmobile customers benefit from on-going support; we want to make sure that you are always getting the best out of our solutions.

Our team is dedicated to providing you with training and support where you need it most. We’ve put together a blended support package, not only are we available on the phone, or via email, but we also have Totalacademy, our online learning and training portal where you can keep up-to-date with all the latest releases and user guides.

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Customer Case Study - Allianz

Allianz worked with Totalmobile to create an intuitive mobile application to meet the needs of their field-based engineering team. The results they saw were transformational:
- Field engineers (over 400) experienced 253 hours more productivity time per day
- On average 38 additional minutes per day saved to spend on site rather than completing administration or travelling to and from visits
- 1 million visits completed and 100 million events successfully completed on their mobile devices

Share Your Customer Success Story

What our customers say

The Totalmobile Helpdesk understand our business and tailor their support to meet our needs.

Business Systems Team Leader, Allianz

Customer Success Stories

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For City of York they have seen jobs completed 35% quicker and 36% more jobs being done than previous, but it’s not only about getting jobs done, we have given them tools that their staff love to use. View their story and learn how you can implement change.

View Case Study