Customer Success
A Team Dedicated to You
Dedicated Support
As a Totalmobile customer, our Customer Success team is dedicated to you. Supporting you when things don’t go according to plan; they are your first port of call for advice, guidance and dedicated service. The Customer Success team have over 100 years of combined experience, not only do they love what they do but they also care for our customers. There is nothing our team hasn’t faced and whether it’s big or small they always go further to make sure our customers achieve ROI and business goals.Get Support Now
30+
NPS score from customers contacting support
50,000
users supported
100+
years of combined experience in the support team
Customer News
Take advantage of the latest customer events, updates and information.
User Group
Our next user group will take place on Thursday 16th May in COSLA Conference Centre, Edinburgh from 1.30 - 4.30pm.
Webinar
Learn how the latest features will benefit your mobile workforce and discover practical steps for implementation.
NPS Survey
Our Customer Success and Account Management teams will continue to develop throughout 2019 meaning that we’ll be talking to you more often and giving you more opportunities to share your stories and concerns.
Support Team
Meet your support team, these lovely folks are there for you from project implementation right through to completion and beyond. With 100+ combined years of experience, there is nothing they haven’t seen or heard.
We invest in our team and ensure they have the most relevant qualifications to help them provide the best care to our customers.
All of our Project Services Consultants are Prince2 Foundation or Practitioners. They all have a fantastic range of experience, both on the customer side as well as in their current roles. Some even have previous lives as accountants and pukka developers!
But the most important thing is that they are lovely people, all focused on you, our customer.
Benefits of Being a Totalmobile Customer
- Our experience as market leaders gives our customers a clear path to success.
- We've tried and tested our solutions so our customers can concentrate on what matters.
- With our help and expertise you can unlock the potential in your mobile workforce and maximise ROI.
- Access to Totalacademy
- Access to regular user groups
- Regular, reliable support via email/phone
- On-going training
What our customers say
“ The Totalmobile Helpdesk understand our business and tailor their support to meet our needs.
Business Systems Team Leader, Allianz
Customer Success Stories
For City of York they have seen jobs completed 35% quicker and 36% more jobs being done than previous, but it’s not only about getting jobs done, we have given them tools that their staff love to use. View their story and learn how you can implement change.