Customer Success
A Team Dedicated to You
Dedicated Support
As a Totalmobile customer, our Customer Success team is dedicated to you. Supporting you when things don’t go according to plan; they are your first port of call for advice, guidance and dedicated service. The Customer Success team have over 100 years of combined experience, not only do they love what they do but they also care for our customers. There is nothing our team hasn’t faced and whether it’s big or small they always go further to make sure our customers achieve ROI and business goals.Get Support Now
300+
customer training days delivered in 2017
50,000
users supported
100+
years of combined experience in the support team
Customer News
Take advantage of the latest customer events, updates and information.
Webinar
Learn how the latest features will benefit your mobile workforce and discover practical steps for implementation.
User Group
Our next two user groups have been confirmed, the Northern Ireland User Group will take place on the 12th October. It will be hosted by Maurice Flynn in their offices. Followed by a Health User Group on the 16th October. It will be hosted by Walsall Healthcare NHS Trust.
NPS Survey
In April, our customers will have received our annual customer survey via email but it is also accessible via the Discussion Board on the customer portal, it's designed to gather valuable feedback regarding the products and the services we provide.
Support Team
Meet your support team, these lovely folks are there for you from project implementation right through to completion and beyond. With 100+ combined years of experience, there is nothing they haven’t seen or heard.
We invest in our team and ensure they have the most relevant qualifications to help them provide the best care to our customers.
All of our Project Services Consultants are Prince2 Foundation or Practitioners. They all have a fantastic range of experience, both on the customer side as well as in their current roles. Some even have previous lives as accountants and pukka developers!
But the most important thing is that they are lovely people, all focused on you, our customer.
Benefits of Being a Totalmobile Customer
- Our experience as market leaders gives our customers a clear path to success.
- We've tried and tested our solutions so our customers can concentrate on what matters.
- With our help and expertise you can unlock the potential in your mobile workforce and maximise ROI.
- Access to Totalacademy
- Access to regular user groups
- Regular, reliable support via email/phone
- On-going training
What our customers say
“ The Totalmobile Helpdesk understand our business and tailor their support to meet our needs.
Business Systems Team Leader, Allianz
Customer Success Stories
For City of York they have seen jobs completed 35% quicker and 36% more jobs being done than previous, but it’s not only about getting jobs done, we have given them tools that their staff love to use. View their story and learn how you can implement change.