Service Excellence in The Housing Contractors Sector
Totalmobile’s comprehensive and flexible housing solution not only delivers the most diverse range of capabilities in the market but is quietly revolutionising the delivery of core housing services. Housing providers can take a more holistic approach to service transformation, strategically planning and completing programmes of work.
35% +
jobs completed per day
52%
reduction in void-to-let times
25%
reduction in operational costs
40%
decrease in average revisit time
Trusted by Our Customers
ONE SOLUTION TO TRANSFORM HOUSING CONTRACTOR SERVICES
Combining the management of assets, investment, activities and people in one fully integrated solution
Stock Condition Management
Plan and deliver work from one solution, efficiently evidencing all actions taken and enhancing the visibility of all aspects of service delivery. Implementing Totalmobile’s end-to-end housing solution allows providers to take a more proactive approach to maintaining stock condition and ensuring the delivery of safe and quality housing to their customers.
Underpinned by integrated IoT, Asset Management and Job Management capabilities, organisations can detect potential risks to stock condition early, such as early signs of damp and mould. With comprehensive real-time information, organisations can proactively deal with issues before they impact the quality of homes.
- IoT technologies that detect potential risks to stock condition
- Asset Management and Job Management capabilities that automatically create required actions and items of work
- Scheduling and mobile functionality to ensure required actions are delivered in a timely, effective and safe manner
Responsive Repairs
With Totalmobile’s proven and highly regarded Housing solution, providers can react to housing repairs promptly and strategically, enhancing the first-time fix rate and improving tenant satisfaction levels.
Design and deploy end-to-end repairs and maintenance services with integrated Job Management, Scheduling and Mobile capabilities. The result? Efficient management of every step in your service workflow.
Complemented by our Resident Portal, your customers can log required work with supporting information attached. Intelligent service dashboards highlight work status to ensure services are delivered to the expected levels of quality and compliance:
- Resident portal to enhance customer engagement and the creation of items of work
- Job Management functionality to fully manage and enhance control around the planning and visibility of jobs
- Scheduling and mobile capabilities to ensure work is completed at the right time, by the right person in a manner which exceeds customer expectations
Planned Programmes of Work
With retrofit requirements driven by ageing stock and an ongoing focus on achieving EPC C and Net Zero targets, housing providers must significantly upgrade large portions of their housing stock. Totalmobile’s Housing solution supports this, empowering the strategic and planned approach to effectively delivering programmes of works.
Based upon comprehensive Asset Management and Job Management capabilities, housing providers have complete visibility of the condition of all assets and clarity around what work is required and by when to ensure that housing stock complies with all regulations. This work can then be efficiently planned and delivered, enabling proactive work programmes to be completed in time.
Continued visibility surrounding all components empowers a more predictive maintenance strategy to be adopted moving forward.
- Asset Management capabilities enhance visibility and understanding of all aspects of housing stock.
- Job Management functionality ensures that all programmes of work and upcoming actions are created and managed efficiently.
- Work is then scheduled and actioned by frontline staff to ensure a more proactive approach to service delivery.
Our Platform
IoT
Receive alerts from IOT sensors in the field which can trigger works orders to be raised within our platform. Reports for stock condition/damp and mould/HHSRS can also be fully integrated.
Job Management
Allowing all interactions with that property, whether reactive, planned or generated by the tenant or the landlord, to be integrated into one single platform.
Dynamic Scheduling
Better allocate resources to meet service demands, ensuring the most efficient distribution of staff to achieve complex scheduling goals.
Mobile workforce Management
The solution empowers providers to capture intelligent data and access vital information on the go, enhancing the efficiency and effectiveness of service delivery.
Field Service Intelligence
Harnessing the power of data analytics and performance metrics, helps Housing Provers identify areas for improvement, optimise resource allocation, and continually refine their service delivery strategies to serve their customers better.
450
trade staff across 7 contracts are now using Totalmobile’s solution.
“The ability for our trades to work reliably offline is key to service delivery”…
Chris Hone, Systems Director, Fortem
Are you ready to take a digital transformational journey to enhance your Housing Contractor organisation?
OVER 1 MILLION HOMES RECEIVE SUPPORT SERVICES POWERED BY OUR SOFTWARE
