24/7
Organise provides managers with real time information 24/7.
Improved
shift planning, rostering and workforce management processes.
Workforce Rostering Solution
A flexible and comprehensive rostering solution that enables organisations to effectively manage staff to meet specific and complex rostering requirements.
Wales & West Utilities
Wales & West Utilities – formerly part of National Grid Transco – was launched in 2005 and is a regulated gas distribution business serving 7.4 million people in Wales and South West England. It provides a gas emergency service and deals with 100,000 calls a year servicing 2.5 million supply points in the area.
Wales & West Utilities needed to review, overhaul and update the way in which it operated. The organisation wanted to reduce its reliance on overtime and modernise its organisational structure. It wanted flexibility for its emergency engineers, as well as employee terms and conditions for all staff to ensure it was fit to match future demands and requirements.
Totalmobile updated shift rostering, shift patterns and rotas for Wales & West Utilities’ 300 emergency engineers so that it could meet new industry regulatory requirements. The team used our shift planning, rostering and workforce management software and consultancy to help the organisation reduce its reliance on overtime and introduce flexible shift patterns for its emergency engineers.
