Virgin Care – Devon Public Health Nursing Service

case study cover virgin care devon

The Public Health Nursing Service in Devon, which Virgin Care runs as part of their Devon Integrated Children’s Services contract, work with and support families and their babies in the early stages of life. Families are offered a range of health-enhancing activities through the Healthy Child Programme, including immunisations and health reviews over the course of five visits from birth until the child is two and a half years old.

When Virgin Care took on the service, they inherited major challenges around historic ways of working, including a reliance on paper records and old, outdated IT systems. With increasing demand, Public Health Nursing needs to evolve and adapt in order to continue supporting parents and families, Virgin Care decided to make a change.

In 2016, Virgin Care invested in the introduction of Totalmobile’s mobile working platform, which has been tried, tested and implemented across their services. It uses secure access to medical records, eliminates paperwork almost completely and gives their teams the freedom to work without returning to office bases to collect information or update their clinical records.

Staff were trained in the use of the new systems and technology, whilst allowing them a two-week period to test to help build their confidence.

Totalmobile rolled out the mobile solution to all health visitors and community health workers, giving them easy access to previous notes and electronic forms. Since the launch, the solution has improved ways of working for staff, with all teams seeing a reduction in time spent on manual paperwork and record keeping, which has resulted in additional quality time for use on other patient care activities.

They also saw an increase in health visitors’ overall satisfaction of using a mobile working platform compared to pre-go live.

We met Virgin Care’s deadlines of rolling out the solution to more than 100 Health Visitors by December 2016.

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