£10 million

Saving (over 5 year AMP period) in overtime and shift pattern payments.

Workforce Rostering Solution

A flexible and comprehensive rostering solution that enables organisations to effectively manage staff to meet specific and complex rostering requirements.


Organise provides managers with real time information 24/7.

Thames Water

Thames Water is the UK’s largest water and sewerage company operating in a number of different local authorities in the South East of England. It employs 5,000 people in total and has 13.6 million customers across the region dealing with four million customer enquiries annually and attending 2,000 customer appointments per month.

The existing shift patterns and T&Cs had not been reviewed formally since 1993 and the organisation had over 100 different ones in place making shift planning, rostering and workforce management difficult and onerous. Thames Water was also relying heavily on costly overtime as the outdated shift patterns weren’t meeting the current demands of the business nor its customers. It was clear that the organisation needed to overhaul its shift patterns, rotas and rosters for a great number of reasons. Thames Water was facing cost pressures to ensure they provide value for money to customers. It couldn’t demonstrate it was operating efficiently in all areas and the business needed to make a millions in savings in this area. 

Read the full case study to see how we helped Thames Water tackle these challenges.

Making a difference

Thames Water is the UK’s largest water and sewerage company and is responsible for the abstraction, storage, treatment and distribution of water services, as well as the collection, treatment and disposal of wastewater services.