Making a difference

STANLEY Security is a global provider of integrated security, health and safety solutions and services. They’re guided by their vision of building safer, healthier and more efficient environments, with a purpose of helping the world progress.

Mobile Workforce Management Solution

Mobilise provides a mobile solution that empowers your field workforce to capture intelligent data and access the information needed to deliver services efficiently, first time.

Operational Efficiencies 

With Mobilise, organisations experience significant efficiency savings through the reduction in operational costs such as paper, printing and fuel consumption.

STANLEY Security

STANLEY Security is part of Stanley Black & Decker, an $11 billion S&P 500 company and worldwide supplier of tools, hardware and security solutions. The European organisation employs 6,200 people across 14 countries.

An increasing part of STANLEY’s business involves integrated security solutions for multinational and global organisations. These customers expect consistent service offerings across multiple geographies, and a single point of contact from the vendor.

To ensure STANLEY Security’s customers get the best possible service, their objective, following the takeover of Niscayah in 2011, was to review and streamline processes between technicians and back office and to standardize on Mobile Workforce Management solution across Europe. After an extensive evaluation process, Totalmobile was selected as the Europewide Mobile Workforce Management solution standard. 

STANLEY recognised that many significant operational benefits could be achieved by focusing on optimizing Field Service processes, implementing and connecting it to the existing ERP applications. This was made possible by Totalmobile’s comprehensive and flexible data model, which allowed STANLEY to implement identical customer-facing field service functionality across its different European locations and deliver a consistent customer experience that befits a global organisation. 

Read the full case study to find out more.

“… With Totalmobile we have developed a very solid and flexible field mobility platform which is enabling us to stay ahead of our competition.”

Bruce Ginnever, VP Operations, Stanley Security Europe