Insight from Totalmobile, provides a complete Operational Intelligence solution that enables organisations to take a 360 view of service delivery. By delivering automated analysis of field service data, it empowers users to make fact based improvements, at the right time.
The range of capabilities allows users to react immediately to challenges in the field, review past performance and reveal new opportunities for longer term strategic improvements.
As well as receiving automated notifications, information can be easily accessed via a range of detailed, interlinking dashboards that provide the current context and the ability to interrogate the data further until the root cause is identified.
By delivering a deep understanding of service delivery on all levels, managers can be confident in their decision making ability. From tactical, on-the-spot corrective actions to longer-term evolution of service strategy to maximise operational efficiency and customer satisfaction.