Making a difference

Sheffield City Council is responsible for providing a comprehensive range of services across the city.

Work Order Management Solution

Connect provides a comprehensive range of capabilities via a fully integrated solution, that empowers organisations with enhanced levels of control and visibility surrounding all aspects of job management.


With Connect, organisation’s have an increased visibility of the current situation of work, their field teams, assets, materials and costs.

Sheffield City Council

With a population of over 730,000 Sheffield City Council is England’s third largest district authority. The Council is one of the major employers in the city, employing over 8,000 people. Sheffield’s Housing and Repairs service comprises of approx. 540 employees segmented into 350 trade operative’s and 190 back office staff.

Sheffield City Council required a solution that would minimise the amount of time staff needed to spend logging and planning maintenance requests from residents. They wanted a system that would provide customers with the ability to book repairs appointments easier and faster, while ensuring maintenance workers were better informed to complete jobs more effectively and efficiently.

Sheffield City Council carried out a soft market test to learn exactly what functionality existed and from this they created a detailed system specification of what they expected from any potential solution.

Within 6 months of the soft market test Sheffield had selected Connect, Totalmobile’s cloud-based job management solution, procured via the G-Cloud Framework. Read the full case study to find out more.

“We’re very excited to get Totalmobile’s Connect solution rolled out to our 600-strong team, as this will transform the way we provide repairs services to our residents.”

Mark Betts, Transport & FM Senior Service Improvement Manager at Sheffield City Council