London Borough of Hounslow Council is the local authority for London Borough of Hounslow in Greater London which is responsible for services to approximately 13,000 houses.

Hounslow have been a customer of Totalmobile since 2017 and have implemented our housing repairs system, Service Connect. In 2017, the Council launched a separate company known as Lampton Facilities Management 360, with the objective of trading local authority functions in order to generate financial surpluses and return those to the Council. The organisation has utilised our Service Connect system in order to achieve increased productivity and financial efficiencies within their repair workforce.

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Customer Thoughts

“In our experience, Totalmobile have been very responsive in relation to our needs, they are always approachable and react efficiently to any issues we have. We’ve found they are extremely knowledgeable about the industry and their product offering is delivered to a niche market which they understand. The Service Connect solution is a market leading product which offers user friendly dashboards and functionality and is certainly cost effective.
It enables us with full visibility of our repairs teams, the ability to efficiently allocate the right operative to the right job while effectively delivering high quality repairs and maintenance services.”
 Aidan Heed, Operations Director, Lampton Facilities Management 360