Dublin Airport Authority owns and operates Dublin Airport and Cork Airport. They are two of the busiest airports in the Republic of Ireland handling over 35.5 million passengers a year. 

Dublin Airport Authority experienced phenomenal growth between 2001 and 2009, opening Terminal 2 in October 2010 to cope with the high demand. However, just as the new larger airport was launched, the Irish economy slipped into recession. This, combined with stricter customer services regulations imposed by the Commission for Aviation Regulations (CAR), meant that the need for an optimised approach to shift planning, rostering and workforce management became even more critical.

We helped Dublin Airport Authority (DAA) to restructure it’s rota systems at Terminal 2 by analysing existing customer data and designing a demand-led rostering system which appropriately planned for peaks and troughs in footfall. Using our shift planning, rostering and workforce management software and consultancy, the team implemented a Demand-Led Rostering and Annualised Hours shift work system resulting in significant and sustainable payroll savings.

Results

  • Sustained payroll cost savings/year. 
  • Reduced workforce management administration. 
  • Stabilised costs by reducing overtime. 
  • Customer services targets met. 
  • Improved transparency of hours for staff. 
  • Better work-life balance for staff. 
  • Staffing levels that meets demand – both peaks and troughs.
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