24/7
Organise provides managers with real time information 24/7.
Making a difference
Bolton at Home is a social housing provider who help customers to remain independent in their own homes with a community alarm service and adaptations.
Workforce Rostering Solution
A flexible and comprehensive workforce rostering solution that enables organisations to effectively manage staff to meet specific and complex rostering requirements.
Bolton at Home
Bolton at Home is a social housing provider and owns 18,200 homes. It also provides the Careline community alarm services which supports over 6,500 older customers across all tenures 24 hours a day, 365 days a year.
Creating new 24/7 shift patterns enabled the call handling and mobile response provision to better meet increasing and variable customer demand whilst delivering productivity and efficiency gains..
Results
- Restructuring vital services for their vulnerable customers
- Ensuring they could reduce complexity, increase efficiencies and support employee well-being
- Ensuring a quick delivery of a range of optimised shift patterns for their employees to consider
