5 critical success factors in workforce management

The crucial metrics that define a successful project

Whether you’re still at the research stage, or have already implemented Digital Workforce Management, you will be thinking about which metrics are important.

In this eBook, we’ve highlighted the 5 key metrics (and their results) that organisations measure during their Digital Workforce Management journey, to ensure they’re realising return on investment.

And this eBook has been co-authored by our customers – so you know the metrics are authentic, and some useful organisational context is applied.

During the course of this eBook, you will hear real metrics and methods from…

  • Virgin Care
  • Nottinghamshire County Council
  • City of York Council
  • Four Housing
  • Fife Council
  • London Borough of Newham
  • Lynch Interact
  • Bedford Borough Council
  • Clancy Docwra

The types of metrics we will discuss include time, productivity, efficiency, customer satisfaction, and competitive differentiation, and we will examine how our customers are measuring these. We also touch upon Staff Adoption, and how to help accomplish this, as it is the most important element to get right, before achieving the other benefits.

This is a vital follow up guide for your Digital Workforce Management project – or better still – it’s good to know before embarking upon your journey, so you can define your outcomes.

We hope you find our insights useful and informative.


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