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Originally published in eHealthNews

Virgin Care has become one of the first NHS providers to equip staff with tablet computers running TotalMobile™, a mobile working solution that gives nurses access to all of the essential information that they need while they are visiting patients at home.

Early evaluation of the deployment has found that nurses are able to individually see almost two more patients a day and there has been a 60% reduction in time spent on paperwork, freeing up more of their time doing what they do best: caring for patients.

Initially, Virgin Care, which has been providing NHS community healthcare services in Surrey since April 2012 as part of a five-year contract, discovered that nurses were only spending a third of their day with patients.

In addition, the previous paper-based system resulted in duplicated data entry, unnecessary trips back-and-forth from the office to collect patient notes, and incomplete records. This increased the level of clinical risk to patients and reduced service efficiency where time could be better spent delivering patient care.

To meet these challenges, Virgin Care deployed a mobile working solution called TotalMobile for Healthcare, designed to reduce the time district nurses were spending on non-patient-facing administration time and reallocate it to patient care. The solution, which was procured in consultation with Virgin Care clinicians, also aims to reduce clinical risk and improve service efficiency.

By forming a Clinical User Group, the clinicians, in addition to administrators from the community nursing service, worked closely with TotalMobile to redesign workflows and build the solution, which included form design. Early involvement from clinicians in developing the solution resulted in an engaged workforce receptive to change.

The initiative has involved designing a referral management, electronic scheduling and mobile working solution. This has provided the service with the ability to capture all referrals in a central point and to manage their demand and capacity in real time using the electronic scheduler.

This has been achieved by providing nurses with tablet computers that allow them to securely access patient notes and update records in real-time. The tablets also provide nurses with access to their e-mails, give them the ability to order urgent equipment for patients, allow them to undertake training and have access to reference/support documentation whilst on the move.

The tablet computers allow nurses to electronically connect securely into back-office systems while on the go meaning that patient information is automatically updated and reducing duplicate data entry by nurses.

Not only does this remove a very inefficient process of filling in the same forms up to three times, it means sharing information with other clinicians within the care pathway is much easier and less time intensive. The solution is able to integrate into multiple systems meaning the technology is scalable across the healthcare economy with GPs, local hospitals and other healthcare providers.

Even when community nurses are temporarily without a signal, they can securely login to the application offline, record notes and clinical tasks, which automatically updates the systems back in the office.

There are also a range of security measures in place to not only secure data on the device, but also during transmission to back-office systems, so information such as electronic patient records are never exposed even if a device is lost or stolen.

Marie Cummings, Virgin Care clinical and nursing specialist for the project said ‘I have worked within community nursing for almost 15 years and have never come across a solution which has significantly changed the way we are able to deliver the service for the better. Not only has this enabled nurses to spend more time with their patients by increasing patient-facing time by 29% in the first 12 weeks, it has significantly improved the efficiency of the service and reduced clinical risk.

“Our nurses now have the correct information they require at the point of contact with the patient whilst the standard of our record keeping has been mandated to support better clinical outcomes for patients. We are able to have an oversight of our resources in real time and manage demand and capacity whilst ensuring the nurse who is most appropriately skilled visits the patient, maintaining continuity of care and improved lone worker safety.

“I am incredibly proud of what we have achieved within the first few months of this project and I have no doubt that this will change the way community services are delivered, more importantly providing a better patient experience. I am excited to see how we can continue to work with TotalMobile to enhance and inform the solution further. I believe the opportunities to be endless.”

Colin Reid, chief executive of TotalMobile Ltd added: “This deployment further demonstrates our commitment to delivering first-class mobile technology solutions to the healthcare sector. We believe in giving the end user, the community nurse, the right tools at the right time, to help increase the quality of care throughout the UK.

“Our philosophy is to give the healthcare professional properly optimised technology to support remote working activities, and providing healthcare organisations with the opportunity to reconfigure their health services effectively, reducing time on administration and improving care.”

About Virgin Care

Virgin Care provides more than 230 services across England. It Surrey Virgin Care has more than 200 community nurses delivering frontline healthcare, as well as six Surrey community hospitals community dentistry, health visiting and specialist services such as physiotherapy, diabetes treatment, and renal care in the county. Virgin Care is also commissioned to provide healthcare within Surrey’s prisons.

About TotalMobile™

Founded in 1985, Belfast-headquartered TotalMobile Ltd. is recognised as the international mobile expert. With a wealth of industry experience, including more than 130 UK-based professionals, it offers innovative software solutions that revolutionise the way in which national and local governments as well as private firms make efficiency savings.

TotalMobile has invested millions in research and development, to create the TotalMobile for Healthcare solution. It allows healthcare providers to save money while doctors, nurses and other healthcare professionals have more time to spend with patients, enabling users to improve patient safety and care quality via a simple native app, on all mobile devices and platforms.

About the TotalMobile for Healthcare solution

TotalMobile for Healthcare is a mobile working solution which allows healthcare professionals working on mobile devices, such as smart phones and tablets, to update patient information and record medical tasks at the point of patient contact.

TotalMobile overcomes challenges in connectivity by allowing staff to securely login to the application offline, for devices temporarily without a signal, ensuring they are as productive as possible. There are also a range of security measures in place to not only secure data on the device, but also during transmission to back-office systems, so information such as electronic patient records are never exposed even if a device is stolen.

TotalMobile is low-cost, easily deployed, quickly implemented and delivers a rapid return on investment without the need to replace current infrastructures. Without the need to purchase forms or digipens, and with at least an hour saved in administration, paper and travel per user per day, the benefits are immediate.


Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better. An established market leader with 375 staff across the UK and Ireland, Totalmobile supports over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment.