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Sunderland City Council, Totalmobile, and Boldyn Networks unite to improve the delivery of social and health care services, to over 5,000 service users.


Sunderland, UK – May 23, 2024 – Social and health care support delivery is set to be transformed across Sunderland, thanks to the rollout of a new innovative software aimed at enhancing reablement, planned care, and telecare services across Sunderland.

The project is a collaboration between Sunderland Care and Support (SCAS), a trading company of Sunderland City Council, Boldyn Networks, a leading shared infrastructure provider and Totalmobile, a leading global provider of field service management software solutions.

With over 5,000 service users to benefit, the software from Totalmobile significantly increases SCAS operational capacity, enabling caregivers to provide a better service to a greater number of individuals per shift, per day – facilitating improved access to vital services for residents.

The project, which launches in May, will not only increase service efficiency, but it will also enhance the work-life balance of over 500 caregivers. By reducing administrative tasks, streamlining processes, and optimising workflows, SCAS staff can focus on delivering high-quality care to residents, enhancing the care experience, and providing timely information and support to staff while retaining vital skills in the support sector.

Supported by Sunderland’s extensive public Wi-Fi networks, a result of Sunderland City Council’s and Boldyn Networks’ partnership to build a smarter, more digitally connected city, the project is another milestone in the wider commitment to enhance the quality of life for communities across the North East.

“We are proud to collaborate with Sunderland City Council and Boldyn Networks to drive positive change in the care and support provision. This project exemplifies our commitment to using technology to enhance the lives of both caregivers and service users, ultimately fostering healthier and more resilient communities.”

– Chris Hornung, Totalmobile’s Managing Director of Public Sector

Graham King, Director of Adult Social Care at Sunderland City Council and Chief Operating Officer for Sunderland Care and Support, said:

"Sunderland City Council is committed to improving the lives of our residents through innovative solutions. This project is a game-changer, enhancing the efficiency and quality of our social and health care services. By leveraging the power of Sunderland's smart city infrastructure alongside cutting-edge technology from Totalmobile, we are not only increasing the capacity of our caregivers but also ensuring they can focus on what truly matters – delivering exceptional care. This initiative underpins our dedication to creating a smarter, more connected city that prioritises the wellbeing of its community."

– Graham King, Director of Adult Social Care at Sunderland City Council and Chief Operating Officer for Sunderland Care and Support

“This new project shows the significance of technology in enhancing the health and wellbeing of residents. Thanks to the new partnership, both caregivers and service users across Sunderland will have access to more efficient care delivery that will contribute to higher-quality services.”

– Claire Venners, Director Delivery UK & Ireland at Boldyn Networks emphasises the significance of the partnership

For more information about Totalmobile and its partnership with Sunderland City Council and Boldyn Networks, please visit and to track the rapid progress of the smart city of Sunderland, see


Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better. An established market leader with 375 staff across the UK and Ireland, Totalmobile supports over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment.