A transformative partnership extension promises faster repairs, more transparent communication, and improved experiences for over 30,000 customers
BELFAST, UK – December 17 2024 – Totalmobile, a leader in field service management software solutions, is proud to announce an extension of its partnership with Plus Dane, a housing association dedicated to building thriving communities in northwest England. This collaboration marks a significant milestone in modernising housing services for more than 30,000 customers across 13,500 homes in Merseyside and Cheshire.
With housing services under growing national scrutiny, Plus Dane is taking a proactive approach by adopting Totalmobile’s workforce management solution, Connect, to streamline operations, enhance tenant communication, and empower its staff. The upgrade replaces multiple outdated systems with a single, user-friendly platform that delivers faster, more reliable services for tenants and creates efficiencies across the organisation.
David Webb, Managing Director of Property and FM at Totalmobile, commented:
“The housing sector is evolving, and organisations like Plus Dane are leading the charge. By embracing technology, they’re not just improving operations but transforming the experience for their tenants and staff. This partnership reflects what’s possible when innovation and purpose come together.”
– David Webb, Managing Director of Property and FM at Totalmobile
Currently, processing a single repair request can require up to five separate systems, creating delays and inefficiencies. By adopting Totalmobile’s Connect solution, Plus Dane is consolidating these processes, simplifying operations, and ensuring faster resolutions for tenant requests. Over the next 18 months, Plus Dane’s Homes Project will phase these improvements in areas such as repairs, compliance, planned works, and environmental services.
Ian Kelly, Director of Digital and Innovation at Plus Dane, said:
“This partnership is about ensuring we can deliver the kind of services our customers deserve. By integrating Totalmobile’s solutions, we’re addressing inefficiencies and building a platform that supports our vision for the future. It’s a significant step forward in how we meet the needs of our communities.”
– Ian Kelly, Director of Digital and Innovation at Plus Dane
The project builds on Plus Dane’s existing use of Totalmobile’s Protect solution, which safeguards lone workers in the field. Together, these tools represent a holistic approach to improving tenant experiences while ensuring staff safety and efficiency.
Lisa Candland, Director of Homes at Plus Dane, added:
“Our customers are at the heart of everything we do. With these improvements, we’re making it easier for customers to access the services they need while giving our staff the tools to deliver them quickly and effectively. This is about doing things better—for everyone.”
– Lisa Candland, Director of Homes at Plus Dane
At a time when affordable, well-maintained housing is more critical than ever, Plus Dane’s commitment to innovation ensures it remains a leader in providing exceptional services and fostering community well-being.
For more information about how Totalmobile is helping housing associations transform their services, visit
