A transformative partnership with Totalmobile delivers faster, smarter, and safer services set to benefit residents across Norwich as innovative solutions go live.
NORWICH, UK – Thursday 06 February 2025 – Norwich City Services Limited (NCSL), the organisation responsible for maintaining Norwich’s streets, parks, and properties, has successfully gone live with a new workforce management technology from Totalmobile that will transform housing repairs and maintenance across Norwich, benefitting both residents and the council’s housing services team.
The technology, which now includes Totalmobile’s Connect, Mobilise, and Protect solutions, is fully operational and will support 170 users in NCSL’s housing repairs team. Covering everything from responsive repairs and voids to damp and mould issues, the new system allows teams to better manage workloads, respond to in-day schedule changes, improve communications with residents, and resolve issues faster than ever before.
Paul Young, Operations Director at NCSL, expressed his excitement for the project’s go-live, stating,
“This is a significant moment for us and Norwich’s residents. Our goal has always been to meet and exceed our community’s expectations, ensuring they receive the highest quality of services. With these new tools at our disposal, we can work more efficiently, respond more quickly, and transform how we deliver our operations.”
– Paul Young, Operations Director at NCSL
Totalmobile’s Connect solution improves team communication and coordination, while Mobilise facilitates real-time management of field workers, optimising task distribution and resource utilisation. At the same time, Protect focuses on safeguarding field staff, providing essential 24/7 support while they carry out their duties.
Managing Director of Public Sector at Totalmobile, Chris Hornung, added,
"We're delighted to support NCSL in modernising their repair services. This latest go-live is an excellent example of how innovative technology can not only enhance operations but also make a real difference to the lives of residents and communities they serve."
– Chris Hornung, Managing Director of Public Sector at Totalmobile
For more information about Totalmobile and its innovative solutions supporting the UK’s public sector services, visit
https://www.totalmobile.co.uk/sectors/local-government-centre/
