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Council partners with Totalmobile to improve repair services for 3,500 homes


RUGBY, UK – July 09 2024 – Rugby Borough Council is proud to announce the official launch of its transformative Property Repairs Service in partnership with Totalmobile, the UK’s leading provider of Field Service Management software solutions.

The new system, designed to provide better and faster repairs for the council’s 3,500 homes, will help schedule repair visits more efficiently and allow quicker responses to changes, ensuring that repair teams can address issues promptly and effectively.

Totalmobile’s Connect and Mobile solutions, now in use by the council, are part of a cloud-based platform that assigns repair tasks to the best-suited staff with the right skills and materials. Repair workers will have all the information they need at their fingertips, ensuring they can complete jobs efficiently. Management will also be able to track progress and ensure high-quality service.

Chris Hornung, Managing Director of Public Sector at Totalmobile, commented:

“We are delighted to see Rugby Borough Council officially launch this innovative project. Our Connect and Mobilise solutions will enable the council to optimise its operations, resulting in a significantly improved customer experience and happier residents. It’s exciting to be part of a project that will make a real difference in the community.”

– Chris Hornung, Managing Director of Public Sector at Totalmobile

Rachael Savage, Property Repairs Manager at Rugby Borough Council, added:

"The launch of our new Property Repairs Service marks a significant milestone for Rugby Borough Council. The advanced solutions provided by Totalmobile will bring substantial improvements to our service delivery. The Totalmobile team has also been incredibly supportive throughout the implementation process, and we look forward to continuing our collaboration to enhance our repair services for the benefit of our residents."

– Rachael Savage, Property Repairs Manager at Rugby Borough Council

With the official launch of the new Property Repairs Service, Rugby Borough Council is committed to enhancing the quality of life for its residents by ensuring timely and effective property maintenance.

For more information about Totalmobile and its innovative solutions, please visit


Totalmobile is a Field Service Management (FSM) provider passionate about making work and the lives of mobile workers better. An established market leader with 375 staff across the UK and Ireland, Totalmobile supports over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment.