New system replaces manual spreadsheets, cutting admin and improving job efficiency
BELFAST, UK – Tuesday 25 February 2025 – ElectriQL, a leading provider of lighting maintenance and electrical compliance services in the UK, has taken a major step in further enhancing its operational efficiency with the adoption of Totalmobile’s dynamic workforce scheduling solutions. The latest upgrade takes them a step further in their workforce management systems to provide a fully automated, real-time scheduling system to ensure they get the right engineer to the right job faster and with less admin.
With engineers strategically positioned nationwide each handling multiple site visits daily and servicing thousands of customer sites annually, scheduling requires sophisticated coordination. While ElectriQL’s had previously utilised digital tools, they recognised an opportunity to further improve efficiency, job allocation, and customer service. Totalmobile’s cloud-based scheduling platform provides just that: seamless integration with ElectriQL’s existing infrastructure while introducing a new level of automation and real-time updates.
Chris Morton, Associate Director at ElectriQL, said:
“Our commitment to technology and continuous improvement has always been strong. Transition to Totalmobile’s dynamic scheduling solution is an exciting step forward, enhancing our existing digital systems. This new platform significantly reduces manual intervention and accelerates job allocation, enabling our engineers to focus on doing what they do best – delivering great service to our customers. Totalmobile has been a fantastic partner, tailoring the system to suit our needs and helping us unlock further efficiencies. We’re excited about what’s next as we continue working together.”
– Chris Morton, Associate Director at ElectriQL
The new system automatically assigns jobs based on engineer availability, location, and skills – improving accuracy and reducing administration workload. Office teams can now monitor job progress in real-time, helping ElectriQL maintain its high service standards and respond even quicker to changing needs.
Rob Gilbert, Managing Director of Commercial & Infrastructure at Totalmobile, added:
"ElectriQL's move to dynamic scheduling is the perfect example of how digital transformation delivers real, measurable benefits to businesses. By improving job allocation for their engineers, they're now not just saving time; they're improving service quality for their customers and operational efficiency. I'm really looking forward to seeing how our technology continues supporting their ongoing growth."
– Rob Gilbert, Managing Director of Commercial & Infrastructure at Totalmobile
Looking ahead, ElectriQL expects even greater efficiencies in the coming months. With real-time tracking, it will be able to monitor job performance, SLA targets, and engineer productivity, ensuring continuous advancements across the business and enhanced service delivery.
For more information on how Totalmobile supports field services management across the utilities sector, please visit
