With the continued growth in demand for frontline services coupled with an ever-growing budget deficit we look at the new ways in which technology can be seen as an ‘enabler’ of change through enhanced access to information, automation of inefficient processes with the ultimate goal of helping to deliver a superior level of customer service.
Customer expectations are increasing and rightly so, we are seeing unprecedented levels of change technology is moving forward at a rapid pace, pilots and proof of concepts can be costly with only single use case outcomes achieved, historical approaches are out of date and there is now a need for more proactive and data driven services.
We are constantly challenged to deliver more with less, budgets are being squeezed hard to produce better results.
So the question arises how do we transform service delivery and enable an improved customer experience?
We believe we have the answer.
Totalmobile’s 5 C’s sit at the very heart any of transformation, benefiting performance, empowering workers and encompassing management control.
- Capacity gains of up to 33%
- Cost Savings of up to 25%
- Compliance improved to 100%
- Consistency 50% improvements in customer satisfaction
- Communities benefit dramatically from reduced Carbon omissions
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