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Making a transformational shift in the way organisations deliver field based services is a priority. Businesses are under increased pressure to keep their staff and customers safe, reducing risk while still trying to maintain a high-quality standard of service and managing operational costs.

Up until now, support problems such as emergency repairs, maintenance and break fix, result in an engineer being sent to site to investigate and repair.

However, Totalmobile has recently introduced a real time video remote assistance capability. This cutting-edge technology will ensure that engineers are only being dispatched to resolve issues when there is a genuine fault. Where reported problems can be managed remotely, by walking the customer through a set of instructions – they will be fixed via the remote assist application.

The solution creates a shared live video stream that can be viewed by the support team or engineers and walk through the problem with the customer, discuss potential solutions and if possible, assist the customer to remedy the problem.

As a result, organisations can benefit from improved outcomes such as a decrease in unnecessary visits and reduced travel and operational costs. Most important they can help ensure the safety of customers and staff, while empowering them to deliver an improved quality of service.

For further information, download our Solutions Overview brochure.

Download Brochure

Watch our capability demo video below which provides a walk through of how the Remote Assistance feature works.

Features include:

  • Remote Video Support
  • Screen Sharing
  • Annotation
  • Voice Connection
  • Voice Recording